Shift Leader

Insomnia Cookies; Providence (RI); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Flexible part-time work schedules

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Job stability

Achievable growth opportunities

Employee discount and free cookies

Job summary

Insomnia Cookies in Providence, RI is seeking a Shift Leader to oversee bakery operations and ensure outstanding customer service. Responsibilities include leading the team, managing shift activities, and maintaining high food safety standards. Ideal candidates will have at least one year of customer service experience and strong leadership skills.

Join a fun and exciting environment with perks like flexible schedules and employee discounts, plus the opportunity to grow with a reputable company.

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Outstanding communication, time management, and people skills.
• Legally eligible to work in the United States.

Responsibilities

• Provide incredible customer service and quality products to all guests.
• Support store leadership by maintaining operations and monitoring production efficiency.
• Prioritize and delegate tasks for baking, cashiering, and cleaning.

Skills

Customer service experience

Point of Sales systems experience

Communication skills

Time management

Leadership ability

Detail-oriented

Job description

As a Shift Leader at our Providence Thayer St. store located at 307 Thayer St, Providence RI 02906, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers—it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS:

• Flexible part‑time work schedules
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results‑oriented
• Ability to lead‑by‑example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older to be employed