Shift Leader

Insomnia-Cookies; Providence (RI); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Flexible part-time schedules

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance for your furry loved one

Job stability with growing company

Growth opportunities

Fun, exciting team environment

Employee discount and free cookies

Job summary

Insomnia Cookies’ Downtown Providence store at 259 Weybosset St, Providence RI 02903 is seeking a Shift Leader to captain the bakery during day or night. You’ll drive on‑the‑floor leadership, baking, and customer service to ensure a smooth, engaging shift for guests.

Lead the Cookie Crew, train teammates, manage operations, and uphold safety and cleanliness while delivering a fun, high‑energy experience that aligns with our brand’s “Own the Night.”

Qualifications

• Customer service experience required (minimum 1 year).
• Experience with Point of Sale systems.
• Excellent communication and time-management abilities.
• Outgoing, friendly, patient and detail-oriented.
• Ability to lead by example and motivate others.

Responsibilities

• Provide excellent customer service and quality products during shifts.
• Support store leadership by maintaining operations and coaching staff during your shift.
• Delegate tasks for baking, cashiering, packaging, and cleaning.
• Lead the cookie crew and ensure safety and cleanliness.
• Handle cash handling and deposits.

Skills

Customer service

POS experience

Communication skills

Time management

People skills

Leadership by example

Team motivation

Lift 40 lbs

Tools

POS systems

Job description

As aShift Leaderat our Downtown Providence store located at 259 Weybosset St, Providence RI 02903, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS:

• Flexible part‑time work schedules
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results-oriented
• Ability to lead‑by‑example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

About us:

Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!