Shift Leader

Firehouse Subs - Franchise; Portage (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Manager to oversee restaurant operations and ensure compliance with regulations. This role involves leading a team to deliver exceptional customer service and maintain high standards of food quality and cleanliness. The ideal candidate will have strong leadership skills and a passion for community service, aligning with the company's mission of providing hearty food and heartfelt service. Join a franchise that values its employees and the community, contributing to a positive work environment while making a difference in public safety initiatives. If you thrive in a fast-paced environment and are ready to take on a rewarding challenge, this opportunity is for you.

Qualifications

• Strong leadership skills to manage restaurant operations effectively.
• Knowledge of health regulations and compliance requirements.

Responsibilities

• Ensure compliance with all local, state, and federal regulations.
• Lead the restaurant team to meet service and quality standards.
• Assist in hiring, training, and managing staff.

Skills

Leadership

Customer Service

Compliance Knowledge

Team Management

Effective Communication

Education

High School Diploma

Job description

REPORTS TO: General Manager
POSITION SUMMARY STATEMENT:
This position is fully accountable for the profitable operation of a specific shift designated by the General Manager while adhering to all company guidelines and regulations.

1. Ensure the restaurant is in full compliance to all local, state and federal regulations to include health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA and any other appropriate regulations required for the legal operation of the business.
2. Ensure knowledge, adherence and enforcement of all Firehouse Subs Policies and Procedures.
3. Ensures the profitability of the business by operation shifts within established guidelines and requirements for food cost, labor, controllables, utilities and sales growth.
4. Providing leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while embracing the Firehouse Subs “culture” and mission and vision statements.
5. Assists the GM in coordinating and implementing current operations game plans and company initiatives in a profitable and timely manner.
6. Participates in interviewing, hiring, training and disciplining employees under the guidance of the GM.
7. Ensure all required programs, reports and legal documents are accurate, complete and accomplished on schedule.
8. Actively participates in all Public Safety Foundation initiatives.
9. Represents Firehouse Subs in a professional, positive manner at all times.
10. Communicates effectively to the GM/Owner any and all issues that may impact our business.
11. Able to work on their feet for up to 13 hours at a time.
12. Able to lift up to 50 lbs.
13. Any other duties assigned by GM/Owner.

Compensation: $12.00 - $15.00 per hour

Firehouse Subs is a restaurant chain with a passion for hearty and flavorful food, heartfelt service and public safety. Founded in Jacksonville, Florida in 1994 by brothers and former firefighters Chris Sorensen and Robin Sorensen, Firehouse Subs is a brand built on decades of fire and police service, hot and hearty subs piled high with the highest quality meats and cheeses, and its commitment to saving lives through the establishment of the non-profit Firehouse Subs Public Safety Foundation.

The founders are the real deal, the food is their creation and the brand is a family of franchise operators who share their same passion for generously serving food and community. For the third consecutive year, based on recent Technomic Insight consumer data, Firehouse Subs was named the No.1 brand in the restaurant industry that "Supports Local Community Activities." This year, Firehouse of America and Firehouse Subs suppliers will together donate a portion of purchases at Firehouse Subs locations to the Firehouse Subs Public Safety Foundation for the purchase of lifesaving equipment, with a minimum donation of $1 million.

Our mission is to carry on our commitment to and passion for:

• Hearty and Flavorful Food
• Heartfelt Service, and
• Public Safety

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise restaurant, and all hiring decisions will be made by the management of this franchise restaurant. All inquiries about employment at this franchise restaurant should be made directly to the restaurant, and not to Firehouse Subs Corporate.