Shift Leader

Jersey Mike's Subs; Pennsylvania; On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading sub sandwich chain as a Shift Leader, where you'll support management and ensure exceptional customer service. Responsibilities include coaching staff, managing food quality, and maintaining cleanliness. Ideal candidates will have a high school diploma and QSR experience.

Qualifications

• 1 year QSR experience preferred.
• Serve Safe Food Handler Certification required.

Responsibilities

• Coaching staff to deliver excellent customer service.
• Managing and leading a crew of 2-5 people.
• Maintaining cleanliness and proper sanitation practices.

Skills

Customer Service

Communication

Teamwork

Leadership

Education

High school degree or equivalent

Job description

Join to apply for the Shift Leader role at Jersey Mike's Subs

Jersey Mike's Subs has been making amazing subs since 1956 in Point Pleasant, New Jersey!

The Jersey Mike's tradition was founded on a strong sense of community and commitment to the personal and professional development of our people. Our goal is to serve the highest quality sub sandwiches to our customers in a manner that projects a thankful and caring mentality to every person that comes through our door. Our culture is a culture of "giving" and supporting our local communities so that all can be lifted together.

"Jersey Mike's "A Sub Above"

Jersey Mikes is committed to providing our customers with the most enjoyable and satisfying experience possible through our amazing subs and unparalleled customer service.

We understand that it all starts with a winning team of individuals who are fun, personable, diligent, positive, energetic, eager to learn team players who take pride in what they do and who they are. At the end of the day, they are focused on executing great customer service with a Great Big Smile! If you possess these attributes and can commit to improving upon them, we would love to speak with you about joining our team!

A Shift Leader is responsible for supporting the management team in the execution of running their assigned location. This includes, but is not limited to:

• Coaching staff to deliver excellent customer service
• Producing high-quality food
• Delivering the Jersey Mike's experience
• Cash handling
• Following the Learning Management System Training Program
• Developing others for career growth
• Enforcing policies and procedures
• Participating in local and national marketing initiatives
• Building sales
• Maintaining cleanliness and proper sanitation practices
• Being certified in all four restaurant positions
• Effective communication
• Having a sense of urgency

A Shift Leader is expected to:

• Move or transport up to 50 lbs without assistance unless covered by medical documentation
• Work 38-40 hours per week
• Have reliable transportation
• Communicate with management about issues
• Lead by example in food quality, customer interaction, and appearance
• Create food consistent with Jersey Mikes standards
• Maintain a clean restaurant environment
• Work in a fast-paced, team-driven atmosphere
• Interface with customers to provide an exceptional experience
• Understand accountability and integrity
• Serve as a Key Holder
• Perform opening and closing tasks
• Know how to bake bread and perform prep tasks
• Manage and lead a crew of 2-5 people
• Proficient in slicing

Qualifications for the Job

• High school degree or equivalent
• 1 year QSR experience preferred
• Must be 18+ to operate the slicer
• Serve Safe Food Handler Certification
• Reliable transportation