Shift Leader

Tropical Smoothie Cafe | Aim Cafes; Peabody (MA); On-site; USD 21,000 - 26,000; Full time

Job summary

Tropical Smoothie Cafe in Peabody, MA is seeking an experienced Crew Leader to grow into a managerial role in a fast-paced cafe environment. You will lead shifts, mentor crew members, and uphold brand standards while delivering friendly, energetic service to guests.

We value integrity, drive, and enthusiasm and expect you to train, coach, and operationally guide the team to ensure smooth daily operations and exceptional guest experiences.

Qualifications

• 18 years or older with open availability and at least 1 year experience preferred
• Excellent customer service skills and ability to communicate with crew
• Experienced Tropical Smoothie Cafe Crew Member
• Legally able to work within the State and Federal guidelines

Responsibilities

• Interact with crew and customers using Tropitude
• Deliver unparalleled hospitality to each customer
• Be knowledgeable in each position within the cafe
• Complete Café Basics Training Program and Certified Trainer Program
• Ensure each station operates to Tropical Smoothie Cafe standards
• Train and coach crew members during each shift
• Use tools to manage labor and control inventory
• Perform any additional tasks necessary to run the cafe

Skills

Customer service

Team leadership

Communication

Training & coaching

Labor management

Job description

WE ARE LOOKING FOR EXPERIENCED LEADERS! SOMEONE READY TO GROW, BECOME A MANAGER!

Come join us at Tropical Smoothie Cafe for some Tropic time fun why you get paid!

If you are looking for an amazing opportunity to gain experience in a fun fast paced environment, then you are the one!

* 18 years or older with open availability and at least 1 year experience preferred

SUMMARY OF RESPONSIBILITIES

At Tropical Smoothie Cafe, we inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun! Our Crew Leaders are key to delivering on this promise which is driven by our four values: Solid Relationships, Playing to Win, Creative Spirit and Living Better. If you are Smart and have Integrity, Drive, and Enthusiasm, you would be a great Tropical Smoothie Café Crew Leader.

ESSENTIAL FUNCTIONS

• Interacts with crew members and customers using “Tropitude” (Tropitude is our “mojo” and what makes Tropical Smoothie Café fun and different and means having energy and creating a positive atmosphere).
• Delivers ‘Unparalleled Hospitality’ to each customer that visits our cafe.
• Knowledgeable and proficient in each position within the cafe.
• Successfully completed the Café Basics Training Program and Certified Trainer Program.
• Ensures each station is operating to Tropical Smoothie Cafe’s standards.
• Trains and coaches crew members during each shift to ensure brand standards are upheld.
• Uses tools to accomplish goals, manage labor and control inventory.
• Performs any additional tasks necessary to run the cafe.

REQUIRED EXPERIENCE

• Must have excellent customer service skills and ability to communicate with crew.
• Experienced Tropical Smoothie Cafe Crew Member. Willing to train the right candidate.
• Legally able to work within the State and Federal guidelines.

PHYSICAL REQUIREMENTS

• Continuous standing and walking throughout the duration of each shift.
• Bending, lifting and carrying up to 25 pounds to perform duties like stocking, refilling ice or taking out trash.
• Constant face-to-face interactions with crew members and customers.
• Safely navigate in a fast-paced cafe environment.
• Ability to multi-task and remain positive in sometimes stressful working conditions.

WORKING CONDITIONS

• Most shifts are between six to eight hours, but this may vary.
• Crew Leaders can expect to have some early mornings, late evenings, weekend and/or holiday hours and may have additional opening/closing responsibilities.
• Lead Crew Members by demonstrating Tropical Smoothie Cafes core values in all interactions.
• Comply with the Tropical Smoothie Cafe uniform and personal hygiene polices for each shift.
• Fun, fast-paced, upbeat environment with no fryers!