Shift Leader

Dunkin | U Donuts; Bluffton (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Dunkin in Bluffton, SC is seeking a Shift Leader to coach Crew Members and ensure Dunkin’ Donuts standards are met while delivering a great guest experience on every shift.

You will lead by example, communicate with teammates, uphold cleanliness and safety, manage cash handling, and support training while adhering to brand policies.

Qualifications

• Fluently speak/read English.
• Strong math and writing skills.
• Restaurant, retail, or supervisory experience preferred.

Responsibilities

• Coach crew members to execute Dunkin’ Donuts standards and deliver great guest experience.
• Maintain cleanliness and safety; follow cash handling procedures.
• Adhere to brand standards and franchisee policies; support training of team members.

Skills

English fluency

Math skills

Supervisory experience

Education

High school diploma or equivalent

Job description

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin’ Donuts operational standards and deliver a great guest experience.

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin’ Donuts operational standards and deliver a great guest experience.

Team Environment - Communicate appropriately with fellow team members, treating others fairly and with respect. Respond positively to feedback and direction given. Hold themselves accountable for their responsibilities on their shift. Adhere to schedule and arrive ready to work on time.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience. Respond to specific guest needs and resolve problems with a sense of urgency. Adhere to Brand standards and systems, delivering quality food and beverage to each guest. Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members.

Profitability - Effectively execute restaurant standards and marketing initiatives. Prepare all products following appropriate recipes and procedures. Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security. Comply with all restaurant, Brand, and franchisee policies.

Skills

Must be able to fluently speak/read English

Math and writing skills

Restaurant, retail, or supervisory experience preferred

At least 18 years of age (where applicable)

High school diploma (or equivalent)