Shift Leader

Smoothie King (SKFI); Indianapolis (IN); Presencial; USD 30.000 - 40.000; Tempo integral

Resumo da vaga

A popular fast food chain is seeking Shift Leaders to join our team in Indianapolis, Indiana. As a Shift Leader, you will coach crew members, manage operational efficiency, and ensure a great customer experience. The ideal candidate will have restaurant or retail experience, along with strong math and writing skills. You will be responsible for maintaining a respectful team environment, driving sales goals, and adhering to brand standards. A high school diploma is preferred, and you must be at least 18 years old.

Qualificações

• At least 18 years of age (where applicable).
• Math and writing skills are essential.
• Basic computer skills required.

Responsabilidades

• Coach Crew Members to meet operational standards.
• Maintain a guest-first culture in the restaurant.
• Drive sales goals and results during shifts.

Conhecimentos

Fluent in English

Restaurant or retail experience

Supervisory experience

Math skills

Basic computer skills

Formação

High School diploma or equivalent preferred

Descrição da vaga

We are looking for Shift Leaders to join our Dunkin' team!

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities

Team Environment

• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members

Operational Excellence

• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Profitability

• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards

Skills and Qualifications

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• At least 18 years of age (where applicable)
• High School diploma or equivalent, preferred

Competencies

Great Focus

• Understands and exceeds guest expectations, needs and requirements
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process

Passion for

• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making

• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence

• Develops and maintains relationships with team members
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments