Shift Leader

Mazzio's LLC; Oklahoma City (OK); On-site; USD 25,000 - 45,000; Full time

Job summary

In einem dynamischen Restaurantumfeld suchen wir nach einem engagierten Schichtleiter, der die Effizienz und Effektivität des Teams während der Schicht sicherstellt. Diese Schlüsselrolle erfordert hervorragende Kommunikationsfähigkeiten und die Fähigkeit, in einem schnelllebigen Umfeld zu führen. Sie werden dafür verantwortlich sein, die Einhaltung von Standards zu überwachen, das Team zu schulen und eine positive Gästeerfahrung zu gewährleisten. Mit einem Fokus auf Lebensmittelsicherheit und Teamarbeit bietet diese Position die Möglichkeit, in einem unterstützenden Umfeld zu wachsen und Ihre Führungsfähigkeiten weiterzuentwickeln. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem Team arbeiten möchten, freuen wir uns auf Ihre Bewerbung.

Qualifications

• Muss den Mazzio’s Comp 1 Test bestehen, um eine Schicht zu leiten.
• Möglicherweise erforderlich, einen Lebensmittelhandler-Ausweis zu besitzen.

Responsibilities

• Überwachung der Mitarbeiter und Sicherstellung der Einhaltung von Standards.
• Schnelle Lösung von Kundenanliegen und Dokumentation von Entscheidungen.
• Verwaltung von Lebensmittellieferungen und Gewährleistung der Sauberkeit.

Skills

Kommunikationsfähigkeiten

Führungskompetenz

Teamarbeit

Kenntnisse der Gesundheitsvorschriften

Mathematische Fähigkeiten

Education

Lebensmittelhandler-Zertifikat

Sanitärzertifikat

Tools

POS-Systeme

Küchengeräte

Computer

Job description

Job Details

Job Location: 045 OKC N Penn - Oklahoma City, OK

Salary Range: Undisclosed

Description

Position Summary: Shift Leaders provide direct supervision and ensure all crew members work efficiently and effectively during their shift. They do not have a minimum hour requirement.

Primary Responsibilities

The following duties represent the majority of the responsibilities but are not exhaustive:

• Ensure adherence to restaurant performance standards, actively supervising crew members at their stations, regulating workflow, and reassigning tasks as needed.
• Resolve guest concerns promptly, using good judgment to determine if customer credit is necessary and documenting decisions appropriately.
• Meet guest needs by managing food prep, delivery times, order verification, table cleaning, guest greetings, and farewells.
• Maintain food safety and sanitation standards, including glove use, restroom cleanliness, surface disinfection, food storage, and floor safety.
• Verify crew uniform compliance and proper hair restraints, ensuring non-slip footwear is worn.
• Perform shift-related tasks such as cash handling, deposits, end-of-shift activities, and documenting unusual events.
• Ensure safety and security of all personnel, guests, products, and cash, including locking doors, setting alarms, and securing valuables.
• Handle administrative tasks like scheduling, ordering, inventory, and reporting.
• Assist in crew training and development.

Qualifications

Knowledge, Skills & Abilities

• Excellent communication, interpersonal, and guest relations skills.
• Proven leadership and decision-making abilities.
• Teamwork and collaboration skills.
• Operational knowledge of Mazzio’s procedures and health regulations.
• Comfort with workplace technology and POS systems.
• Basic math skills and crew management capabilities.

Experience/Education & Certification

• Must pass the Mazzio’s Comp 1 Test before managing a shift.
• Possibly required to hold a Food Handler’s permit, Sanitation Certification, or other permits/licenses as per local laws.
• Preferred valid driver’s license with insurance, meeting company standards.

Physical Demands

• Ability to exert force up to 50 pounds occasionally and perform physical activities such as standing, walking, reaching, and lifting for extended periods.

Working Conditions

• Primarily indoor environment with occasional exposure to heat, humidity, and water.

Tools and Equipment

• Includes cash registers, ovens, computers, and other kitchen and office equipment.

Disclaimers

The above statements describe general responsibilities and are not exhaustive. Mazzio’s, LLC is an Equal Employment Opportunity employer and maintains an at-will employment policy.