Shift Leader

Baskin Robbins; North Versailles (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dynamic Shift Leader to enhance store operations and customer service. In this role, you'll be pivotal in managing daily activities, ensuring every customer receives exceptional service, and developing your leadership skills. This position offers a pathway to management, allowing you to grow within the company while making a significant impact on customer experiences. If you're passionate about leading a team and delivering quality service, this opportunity is perfect for you.

Benefits

Competitive Weekly Pay

Paid Time Off

Employee Meals

Medical and Dental Insurance

Short Term Disability Insurance

Life Insurance

Qualifications

• Strong leadership skills to manage and motivate team members.
• Ability to deliver excellent customer service and maintain quality control.

Responsibilities

• Lead and manage store operations during shifts.
• Ensure high-quality service and customer satisfaction.

Skills

Leadership

Customer Service

Teamwork

Quality Control

Education

High School Diploma or Equivalent

Job description

Baskin-Robbins | North Versailles, PA 15137

Shift Leaders are the decision makers who impact store operations and how the shift runs, ensuring that every customer is receiving that C.A.R.E. ("Customers Are Really Everything") level of service. Shift Leaders focus on the key elements of the Dunkin' Donuts operational drivers, which include:

• Fast, friendly, and energetic service
• Quality control of our great products, including our own "Americas Best Coffee," which is brewed fresh every 18 minutes!
• Crew deployment, drive-thru performance, goal setting, communicating results, and red book execution
• Being a team player who can jump in wherever needed

Goals and Objectives

To develop your management skills by supporting and being an integral part of a great store team. Help support the General Manager by leading the team and nurturing their talents. Exceed our loyal customers' expectations.

If you are ready to build your leadership skills while making an impact on customers, then we want to talk to you about our opportunities! In the Shift Leader position, we look for driven individuals who are ready to lead a team and showcase the best of Dunkin'! Our Shift Leaders are our next Managers. We value growth from within…if that is what you are looking for, then this is the career for you!

Benefits Include

• Competitive Weekly Pay
• Paid Time Off
• Employee Meals
• Medical and Dental Insurance with Company Contribution (full-time employees)
• Colonial Accident, Short Term Disability and Life Insurance Available