Shift Leader

Wright Brothers; New York (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the fast-casual dining sector is seeking a dedicated Shift Leader to join their dynamic team. In this role, you will be the driving force behind delivering exceptional service and managing daily operations, ensuring that both front and back of house teams work in harmony. With a commitment to employee growth and a fun, family-friendly atmosphere, this position offers a unique opportunity to develop your leadership skills while contributing to a culture of excellence. If you're passionate about creating memorable dining experiences and leading a team to success, this is the perfect opportunity for you.

Benefits

Tip share

Flexible schedules

Medical, Dental and Vision Options

Paid time off

401K match

Employee Assistance Program

Fast track for career opportunities

Free uniform

Qualifications

• Previous Shift Leader experience required.
• Strong communication and people management skills are essential.

Responsibilities

• Manage FOH & BOH employees and promote a positive work environment.
• Ensure compliance with food safety standards and manage guest experience metrics.

Skills

People management skills

Communication skills

Time management

Attention to detail

Organizational skills

Self-motivation

Education

High School Diploma or equivalent

Tools

SmashConnect

LMS (Learning Management System)

Job description

SMASHBURGER

Shift Leader

Our first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a better burger! Better burgers take better service, support, and teamwork. That's why we treat our team members fairly in a diverse and safe environment. With an average of 10 restaurants opening each year, we invest in building internal opportunities for our teams’ learning and growth. We just build better. Better Burgers. Better Teams. Better Experiences.

Better Benefits: Build a better experience work & lifestyle!

• Tip share-earn up to $2/hr. extra in tips
• Get Paid $ to Refer your Friends*
• RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work *
• Flexible schedules in a fun, family-friendly, team environment
• Medical, Dental and Vision Options**
• Paid time off – vacation and sick**
• 401K match (21 and older)
• Employee Assistance Program
• Fast track for career opportunities and management experience
• Free uniform

**Eligibility based on time in position and average hours worked

*Referred Employees Must Be in Good Standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributions

Shift Leader Responsibilities

• Reporting to the Restaurant General Manager, our Shift Leaders are the champions of better burgers! In this role you will:
• Manage the performance of both FOH & BOH employees
• Promote a fun and positive work environment
• Manage the effectiveness of people-focused processes and systems
• Provide initial and ongoing training to all employees within the unit utilizing SmashConnect, LMS, and 4 step method of training
• Reward and recognize employee performance that exceeds company standards
• Manage the daily completion of operational checklists including line checks and uniform standards
• Manage guest experience metrics (NPS and OSAT)
• Ensure all food safety standards are followed & in compliance with local health departments
• Exemplify guest service on each shift and communicate SIZZLE service standards to employees
• Manage the successful onboarding and training for all new employees
• Follow COGS management procedures for food ordering and inventory
• Follow company cash policies to minimize losses through theft or shortages
• Manage daily labor

Shift Leader Requirements

• Previous Shift Leader Experience
• 90-day completion of train the trainer course
• Flexible to work nights, weekends, and holidays
• Follow Smashburger uniform standards
• Must successfully complete Smashburger training program
• Possess strong communication skills, both written and verbal
• People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams
• Excellent attention to detail
• Proven time management, consistency, and organizational skills
• Highly motivated, self-directed, and results driven
• Physical ability to stand for extended periods and to move and lift boxes of food/supplies up to 50 lbs.
• Ability to work in high temperatures

All applicants and employees have an equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants, prospective applicants, or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment. We maintain a workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these company policies is also a violation of the law. Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge.

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