Shift Leader | Midtown Manhattan

Blank Street; New York (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading coffee brand seeks a Shift Leader to enhance customer experiences and mentor a passionate team. This role requires a love for coffee, strong leadership skills, and the ability to maintain high operational standards. Join a dynamic environment where your contributions directly impact the community and business success.

Benefits

Health benefits including medical, dental, and vision

Paid training time

Qualifications

• 2+ years’ experience in a customer service leadership position.
• Strong knowledge of specialty coffee, latte art, and equipment.
• Authorized to work in the U.S.

Responsibilities

• Support GM and Training Team to mentor new employees.
• Ensure operational excellence and compliance with health standards.
• Drive sales and business performance through team initiatives.

Skills

Customer service

Interpersonal communication

Decision making

Multi-tasking

Education

New York City Food protection certificate

Job description

At Blank Street, we believe great coffee should be an everyday ritual. With shops across Brooklyn, Manhattan, Boston, DC, and London, we’re the first-ever brand to offer affordable high-quality coffee.Blank Street originated in an effort to change the specialty coffee status quo. Starting with small-format shops and continuing with a limited menu and top-of-the-line tech, we’ve always been focused on simplifying the coffee experience. We partner with amazing local vendors and brands, and have some of the best baristas and HQ members out there on our team. Love coffee? Keep reading.

What's Brewing…

As a Shift Leader at Blank Street you are a born player-coach who thrives when working alongside a team to deliver a quality cup of coffee. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve yourcommunity and make a big local impact. You are customer centric and believe in quality product throughflawless execution, making every effort to give your customers exactly what they need, every day, in theirway. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where yourvoice genuinely counts, and you can really make a difference.

You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests.

Our Values

• Magic is in the Details: We value attention to detail in everything we do. We're always thinking about the small things that make a moment meaningful.
• Move as One: We value people who strive to be the best team player, not individual stars.
• “My Home is your Home” Hospitality: We look for individuals who treat others the same way they'd treat a guest in their home. We care about presentation, hospitality, and having fun even when things are stressful.

What you will own:

People - Deeply care for and coach your teammates

• Support your GM and Training Team to help coach and mentor new employees to succeed at Blank Street using our world-class LMS and progression pathways, developing the talent of the future
• Our Shift Leaders are influential team leaders but do not manage other employees

Product - Execute our products flawlessly

• Craft beautiful, well executed coffee products according to company standards and serve all Blank Street customers with energy, warmth, and empathy
• Have a thorough understanding of what makes Blank Street’s products unique and differentiated with the ability to communicate it to customers and teammates
• Maintain coffee quality standards across your store and assist coffee trainers in ensuring recipes are up to date

Physical Space - Ensure true operational and brand excellence

• Ensure that your store maintain NYC Department of Health and Mental Hygiene (DOH) standards at all times and is responsible for all duties to ensure an A Grade level inspection on every shift
• Maintain operational excellence in the way of store environment, cleanliness and brand expectations, using the companies audit platform as the main source of truth and ensuring 100% compliance
• Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
• Positive and solution focused handling of any minor customer issue
• Provide timely and consistent coaching to your team to inspire improvement in workflow
• Ensure your back of house and all areas of your store is well organized and a safe environment

Performance - Be the best at what you do

• Uphold the company standard NPS scores, celebrating the positives with your teams and immediately actioning any feedback in a timely manner
• Be a champion of your stores financial performance, finding ways to grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision

What you'll bring

• New York City Food protection certificate (DOH card)
• 2+ years’ experience in a customer service leadership position
• Love for coffee and customer service
• Strong knowledge of specialty coffee, latte art and equipment is a must
• Strong decision making and multi-taking skills
• Strong interpersonal communication skills
• You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 withacceptable documents , Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”)

Availability Requirements:

Full Time: 30-40 hours per week, 4-5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)

• $19.50/ hour + tips
• Full time hours
• Health benefits including medical, dental, and vision
• Paid training time

Application & Interview Process:

• Application Review
• Hiring Manager In Person Interview with Coffee Test
• Offer

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Are you able to work Full time? (Full Time is defined as: 30-40 hours/week; available for 4-5 shifts per week) * Select...

Do you have a valid DOH Food Handler's license? (This is a requirement for this job.) * Select...

When does your DOH Food Handler's license expire? *

When are you available to work? Please select all the days and time frames that you are available to work. *

Sunday: 6am-1pm

Sunday: 7am-3pm

Sunday: 9am-5pm

Monday: 6am-1pm

Monday: 7am-3pm

Monday: 9am-5pm

Tuesday: 6am-1pm

Tuesday: 7am-3pm

Tuesday: 9am-5pm

Thursday: 6am-1pm

Thursday: 7am-3pm

Thursday: 9am-5pm

Friday: 6am-1pm

Friday: 7am-3pm

Friday: 9am-5pm

Saturday: 6am-1pm

Saturday: 7am-3pm

Saturday: 9am-5pm

The purpose of this question is to gather your general availability to work at Blank Street. Depending on the location you are selected for, the operating hours and general work schedules will differ.

Do you have any upcoming travel or vacation planned longer than 3 days? If yes, please list the dates below. If no travel/vacation is planned you can just enter "N/A" or "No travel planned" *

Are you over 18 years of age? * Select...

Are you authorized to work in the US? * Select...

You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents , Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”)

Are you able to lift 25+ lbs and stand for extended periods of time? * Select...

Were you referred by a current Blank Street employee? Select...

If you were referred by a current Blank Street employee, what is their first and last name?

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Blank Street’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Voluntary Self-Identification of Disability

Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

Disability Status Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.