Shift Leader

Cafua Management Company; New York (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the food service sector is seeking a dedicated Shift Leader to enhance guest experiences and lead a dynamic team. This role is pivotal in ensuring operational excellence, from training staff to managing daily restaurant functions. You will be at the forefront of creating a welcoming environment and driving sales through effective team leadership. With opportunities for growth and a commitment to a People First culture, this position offers a chance to make a meaningful impact in a vibrant work setting. If you are passionate about guest service and team collaboration, this role could be your next career step.

Benefits

Health insurance

401k plan

Opportunities for internal growth

Qualifications

• Experience in supervisory roles preferred.
• Ability to stand for 6+ hours and lift up to 30 lbs.

Responsibilities

• Deliver exceptional guest service and ensure guest satisfaction.
• Train and coach team members to meet service standards.
• Manage shift operations including staffing and cash handling.

Skills

Fluent in English

Basic computer skills

Basic math and financial skills

Experience in restaurant or retail

Education

High School diploma or equivalent

Job description

Join to apply for the Shift Leader role at Cafua Management Company, a Dunkin Franchisee

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Job title: Shift Leader

The Shift Leader is responsible for the profitability and overall operation of the restaurant, supporting the manager in charge and stepping in during their absence. The role involves leading the team to deliver a high guest experience, along with training and coaching employees.

Guest First Culture

Embracing a guest-first culture is essential. It involves taking personal responsibility to provide the best guest service by delivering quality products, fast and friendly service, and maintaining a clean restaurant environment. Every team member should aim to make each guest’s day better, every day.

Responsibilities include (but are not limited to):

1. Delivering exceptional guest service and ensuring all guest needs and requests are acknowledged and satisfied.
2. Training and coaching team members to meet service standards.
3. Maintaining food safety, sanitation, and cleanliness standards.
4. Managing operational aspects such as inventory, equipment maintenance, and safety.
5. Supporting team environment by fostering respect, enthusiasm, and recognition.
6. Driving sales through product promotions and effective team deployment.
7. Managing shift operations including staffing, cash handling, and cost controls.

Qualifications:

• Fluent in English
• Experience in restaurant, retail, or supervisory roles
• Basic computer skills
• At least 18 years old
• High School diploma or equivalent
• Basic math and financial skills
• Availability to work all shifts
• Ability to stand for 6+ hours and lift up to 30 lbs

Core Competencies:

• Guest Focus
• Results Orientation
• Problem Solving & Decision Making
• Interpersonal Relationships & Influence
• Conflict Management
• Business & Financial Acumen

What We Offer:

• Opportunities for internal growth and skill development
• Health insurance
• 401k plan

Join a large franchise network committed to a People First culture. Cafua Management Company is an equal opportunity employer and complies with all nondiscrimination laws. For concerns about discrimination, contact [e-mail].