Shift Leader

Dùndú Restaurant; New York (NY); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Free meal per shift

Growth opportunities

Friendly work environment

Job summary

DÙNDÚ Restaurant in New York City is seeking experienced FOH and BOH Shift Leaders who are team players, lead by example and are eager to grow.

Shift Leaders work hands-on, coaching staff, maintaining standards and ensuring an excellent guest experience while keeping the shift organized and efficient. Applicants must have a NYC Food Handler's License and restaurant experience; candidates should be ready to lead both front- and back-of-house and train teammates.

Qualifications

• Current NYC Food Protection Certificate and restaurant experience required.
• Hands-on, dependable team player with a positive attitude.
• Organized, adaptable leader who communicates well under pressure.
• Able to follow established recipes, procedures and checklists.
• FOH applicants should excel at guest service; BOH applicants at food production and safety.

Responsibilities

• Own the guest experience and uphold DÙNDÚ's service and food standards.
• Lead the FOH team and communicate priorities clearly.
• Greet guests, run the service line, operate POS, support order fulfillment.
• Train and coach team members with real-time feedback.
• Maintain cleanliness and organization of FOH and ensure proper stock levels.
• Oversee online and catering orders fulfillment and accuracy.
• Oversee kitchen production and ensure high-quality outputs.
• Ensure health and safety and compliance with NYC requirements.
• Manage opening, shift-change and closing procedures and checklists.

Skills

FOH Leadership

BOH Leadership

Team Player

Communication Skills

Education

NYC Food Protection Certificate

Job description

FOH & BOH SHIFT LEADERS — NYC FOOD HANDLER'S LICENSE REQUIRED

DÙNDÚ is seeking experienced FOH and BOH Shift Leaders who are team players, lead by example and are open to growing and learning.

Our Shift Leaders are hands‑on leaders. They work alongside the team while keeping the shift organized, maintaining standards, coaching team members and helping create an excellent experience for both our guests and employees.

Applicants must have restaurant experience and a NYC Food Handler's License.

FOH SHIFT LEADER RESPONSIBILITIES

• Own the guest experience. Ensure DÙNDÚ’s standards for service, food presentation, portioning, packaging, cleanliness and order accuracy are consistently followed.
• Lead the FOH team throughout the shift and communicate priorities clearly.
• Lead by example. Greet guests, work the service line, operate the POS, support order fulfillment and step into any FOH position as needed.
• Train and coach team members. Clarify responsibilities, provide respectful feedback in real time and follow through when standards are not met.
• Keep service moving efficiently without sacrificing hospitality, accuracy, food quality or presentation.
• Develop thorough knowledge of DÙNDÚ’s menu, ingredients, allergens, dietary information, POS, payment and refund policies, and guest‑facing procedures.
• Monitor food quality, presentation and portioning on the service line and help prevent cross‑contamination.
• Oversee online and catering orders fulfillment; including portioning, packaging, labeling, accuracy and on‑time completion.
• Resolve routine guest concerns professionally and elevate issues to management when needed.
• Oversee FOH opening, shift‑change and closing procedures, ensuring all required checklists and processes are completed.
• Maintain an immaculate FOH, including service line, pickup area, equipment, windows and all guest‑visible spaces.
• Keep FOH stations stocked, clean and ready throughout service.
• Maintain a clean, professional appearance and remain in full uniform throughout every shift.

BOH SHIFT LEADER RESPONSIBILITIES

• Lead kitchen execution and ensure DÙNDÚ’s recipes, cooking processes, production standards, portioning and quality expectations are consistently followed during shift.
• Organize and supervise daily production using the production checklist, communicate priorities and monitor the team’s progress.
• Lead by example. Work alongside the kitchen team and execute recipes correctly.
• Train and coach team members on recipes, preparation methods, food safety, cleanliness, labeling and established procedures, providing clear and respectful feedback when needed.
• Support the Kitchen Manager in executing high‑volume production for restaurant service and large catering orders while meeting quality and timing standards.
• Keep production moving with urgency so the kitchen stays ahead of service and prepared for peak periods.
• Develop thorough knowledge of DÙNDÚ’s recipes, ingredients, allergens, preparation methods, yields, portioning and quality standards.
• Monitor food produced during the shift and correct issues with quality, consistency or presentation.
• Ensure food production, storage, labeling, cooling and handling meet or exceed NYC Department of Health requirements.
• Maintain an immaculate, organized kitchen, including workstations, storage areas, equipment and tools, and remain in full uniform throughout every shift.
• Check and properly store deliveries, monitor product levels, communicate shortages and help reduce waste.
• Ensure required prep and production are completed, and all opening, shift‑change and closing checklists are accurately completed, so the next shift is set up for success.
• Identify and resolve shift problems, and promptly communicate issues requiring management attention.

WHAT WE ARE LOOKING FOR

• A current NYC Food Protection Certificate and restaurant experience are required; previous leadership experience is strongly preferred.
• A hands‑on, dependable team player with a positive attitude and commitment to high standards.
• An organized, adaptable leader who communicates well, remains composed under pressure and can give and receive respectful feedback.
• Able to consistently follow established recipes, procedures, checklists and operating standards.
• FOH applicants should excel at personable guest service; BOH applicants should have strong food‑production, organization and food‑safety skills.

PHYSICAL REQUIREMENTS

• Ability to read, understand and accurately follow instructions in English.
• Ability to use computers, tablets, POS systems and other electronic equipment as required.
• Ability to stand throughout the shift, lift up to 30 pounds and safely handle restaurant tools and equipment.
• Ability to remain alert and work safely around food, heat, kitchen equipment and cleaning solutions.

BENEFITS AT DÙNDÚ

• Competitive pay.
• A free DÙNDÚ meal for every shift worked.
• The opportunity to join a growing fast‑casual restaurant and contribute to how we build.
• A friendly, positive work environment with a caring team.

PHYSICAL SETTING

• Fast‑casual restaurant.
• Quick‑service restaurant.

SCHEDULE

• Monday through Friday.
• Closed on weekends.