Shift Leader

Insomnia Cookies; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

As a Shift Leader at Insomnia Cookies in Midtown East, you'll lead a dynamic team and ensure exceptional customer experiences. With opportunities for growth and training, you’ll manage shift operations and inspire your crew to deliver the best cookies and customer service. Join a fun, fast-paced environment where you can make an impact!

Benefits

Pay on Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Employee discount and FREE cookies

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.

Responsibilities

• Provide incredible customer service and quality products.
• Support store leadership by maintaining operations during your shift.
• Manage cash handling and deposits.

Skills

Customer Service

Communication

Time Management

Leadership

Detail Focused

Tools

Point of Sales systems

Job description

1 month ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

As a Shift Leader at our Midtown East store located at 237 E 53rd St, New York NY 10022, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS:

• Pay rate: $16.50 - $17.50/hr
• Pay on Demand (why wait until the end of the week…get paid your earned wages at the end of the day!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!
  
  
  
  
  

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits
  
  
  
  
  

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older to be employed
  
  
  
  
  

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality, Food and Beverage Services, and Retail

Sign in to set job alerts for “Shift Lead” roles.

FULL TIME Assistant Manager- $22.50 an hour with Free Movies

Manhattan, NY $40,000.00-$42,000.00 3 weeks ago

Work from Home – Product Feedback Support - $25-$45 per hour

Retail Assistant Store Manager-ATLANTIC TERMINAL

New York, NY $50,000.00-$55,800.00 4 days ago

New York City Metropolitan Area $16.50-$17.50 1 month ago

New York City Metropolitan Area 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.