Shift Leader

Insomnia Cookies; New York (NY); On-site; USD 24,796; Part time

Benefits offered by this job

Pay rate: $18.00/hr

Excellent training & mentorship

Flexible part-time work schedule

Job stability with a growing company

Achievable growth/promotion opportunities

FREE cookies with every shift!

Job summary

A popular bakery chain in New York, NY is seeking a Shift Leader to manage and provide an outstanding customer experience. The ideal candidate will have at least one year of experience in customer service and demonstrate excellent communication and leadership skills. Responsibilities include supporting store operations, guiding the team, and ensuring a safe working environment. The position offers flexible hours and a fun working atmosphere, alongside great perks including free cookies!

Qualifications

• At least 1 year of working experience in a customer-service focused role.
• Outstanding communication, time management, and people skills.
• Must be 18 years or older to be employed.

Responsibilities

• Provide incredible customer service and quality products to all guests.
• Support store leadership by maintaining operations during your shift.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning.

Skills

Customer service experience

Point of Sales systems experience

Communication skills

Time management

People skills

Leadership by example

Ability to lift up to 40 lbs

Job description

As a Shift Leader at our Lower East Side store located at 164 Orchard St, New York NY 10002, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Perks

• Pay rate: $18.00/hr
• Excellent training & mentorship. Flexible part‑time work schedule
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

Responsibilities

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

Desired Skills & Experience

• At least 1 year of working experience in a customer‑service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results‑oriented
• Ability to lead‑by‑example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

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