Shift Leader

Insomnia Cookies

New York (NY)

On-site

USD 40,000 - 42,000

Full time

14 days+

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Benefits offered by this job

Pay rate: $16.50 - $17.50/hr

Pay on Demand

Paid vacation and sick time

Interactive training & mentorship

Pet insurance

Employee discount and FREE cookies

Job summary

A popular bakery chain in Midtown East, New York is seeking a Shift Leader to manage bakery operations and lead a dedicated team. The ideal candidate should possess excellent customer service skills, a strong leadership presence, and the ability to delegate tasks effectively. This role offers competitive pay and unique perks like paid vacation and free cookies during shifts.

Qualifications

At least 1 year of working experience in a customer service focused role.
Legally eligible to work in the United States.
Must be 18 years or older to be employed.

Responsibilities

Provide incredible customer service and quality products.
Support store leadership during your shift.
Prioritize and delegate tasks for your team.

Skills

Customer service

Communication skills

Time management

Leadership

Attention to detail

Tools

Point of Sale systems

Job description

4 weeks ago Be among the first 25 applicants

As a Shift Leader at our Midtown East store located at 237 E 53rd St, New York NY 10022, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS:

Pay rate: $16.50 - $17.50/hr
Pay on Demand (why wait until the end of the week…get paid your earned wages at the end of the day!)
Paid vacation and sick time off
Interactive training & mentorship
Pet insurance for your furry loved ones
Job stability with a rapidly growing and reputable company
Achievable growth/promotion opportunities
You get to work in a fun, exciting team environment
Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
Support and work alongside the Cookie Crew
Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

At least 1 year of working experience in a customer service focused role
Point of Sales systems experience
Outstanding communication, time management, and people skills
Outgoing/friendly/patient
Detail focused and results-oriented
Ability to lead-by-example and motivate others
Ability to lift up to 40 lbs
Legally eligible to work in the United States
Must be 18 years or older to be employed

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

Seniority level