Shift Leader

Planet Fitness; Montpelier (VT); On-site; USD 21,242 - 23,308; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement Savings Plan

Vacation pay

Sick pay

Free Black Card Membership

Job summary

Planet Fitness is seeking a full-time Shift Leader in Montpelier, Vermont. In this role, you’ll lead peers, manage daily operations, and ensure a positive member experience in our welcoming environment.

This position requires strong communication skills, leadership qualities, and a passion for delivering exceptional service while maintaining club standards.

Compensation includes an hourly wage of $15.42 to $16.92 and a variety of benefits for eligible full-time employees.

Qualifications

• 6–12 months of experience in a customer service environment is preferred.
• Proven background leading others.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).

Responsibilities

• Lead peers and support daily operations.
• Guide peers to complete assigned tasks safely and efficiently.
• Model behaviors for outstanding member experience.
• Support team members with elevated member concerns.

Skills

Customer service experience

Leadership

Communication skills

Basic computer proficiency

Job description

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement‑free environment. We are proud to be one of the largest and fastest‑growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Who You Are

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are a quick study with the ability to apply what you have learned during online and hands‑on training.

About the Shift Leader Role

The Shift Leader is a full‑time position that leads their peers and supports the business with daily operations. You will protect and maintain our Judgement Free Zone and coach team members to do the same. As our Shift Leader, you will be leading peers through task completion and driving the success of club priorities and KPI goals. You will focus on providing an exceptional member experience through consistent communication and interaction with the team.

These responsibilities include

• Guiding peers to complete assigned tasks in a safe and efficient manner.
• Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
• Support team members with elevated member concerns.

Daily responsibilities for the Shift Leader also include

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign‑ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
• Ensuring restrooms are clean and sanitized, stocked and clutter‑free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., dispensers, leaky faucets, fixtures, etc.).

Compensation & Benefits

• The hourly pay range for this position is $15.42 to $16.92. Planet Fitness reserves the right to pay below or above the posted range based on factors that are unrelated to a person’s protected class.
• Planet Fitness offers a comprehensive benefit offering that includes availability to medical, dental and vision insurance; short‑term and long‑term disability; term life insurance; 401(k) retirement savings plan; flexible spending accounts, vacation, sick and holiday pay and a free Black Card Membership. Certain benefits are offered to full‑time employees only.

About Your Qualifications

• 6–12 months of experience in a customer service environment is preferred.
• Proven background leading others.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Physical Demands of the Shift Leader

• Continual standing and moving throughout the club to accomplish tasks during shift.
• Continual communicating in person or on the phone to exchange information during shift.
• Must be able to lift up to 75 pounds.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving yourself in different positions, including bending and twisting, to accomplish tasks.

More reasons to join Planet Fitness!

• Medical, Dental, and Vision Insurance
• Vacation/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance
• Healthcare and Dependent Care Flexible Spending Accounts
• Tuition Reimbursement
• Employee perks and discounts
• Engaging team‑building competitions and social events
• Please note that certain benefits listed above are for full‑time employees only.

Health and Safety Requirements

Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at‑risk behaviors to leadership, and conducting work in a safe manner.