Shift Leader

Planet Fitness; West Lebanon (NH); On-site; USD 1,791,000 - 2,342,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Savings Plan

Free Black Card Membership

Tuition Reimbursement

Tuition Reimbursement

Employee perks and discounts

Job summary

A leading fitness organization in New Hampshire is seeking a full-time Shift Leader. This role involves guiding team members, supporting daily operations, and ensuring an exceptional experience for members. Ideal candidates should have a passion for the brand, strong communication skills, and some experience in customer service. Join a dynamic team that values a welcoming environment while providing great benefits, including health insurance and a free gym membership.

Qualifications

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified.
• Willing to become CPR/AED Certified (training provided by Planet Fitness).
• Basic computer proficiency.

Responsibilities

• Guide peers to complete assigned tasks safely and efficiently.
• Model outstanding member experience behaviors.
• Support team members with elevated member concerns.
• Greet members/guests at check-in and assist with questions or concerns.
• Promote the Judgement Free Zone by connecting with members and offering assistance.
• Address maintenance or safety concerns and escalate as needed.

Skills

Customer service orientation

Leadership skills

Strong communication skills

Ability to inspire others

Job description

Who We Are

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement‑free environment. We are proud to be one of the largest and fastest‑growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

About the Shift Leader Role

The Shift Leader is a full‑time position that leads peers and supports the business with daily operations. You will protect and maintain our Judgement Free Zone® and coach team members to do the same. As our Shift Leader, you will guide peers through task completion, drive the success of club priorities and KPI goals, and focus on providing an exceptional member experience through consistent communication and interaction with the team.

Who You Are

All of our team members share one common trait: a passion for our brand and a desire to make our members feel welcome in our Judgement Free Zone®. The following characteristics will make you a perfect match for the Shift Leader position.

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Be a quick study and apply what you learn during online and hands‑on training.

Responsibilities

These responsibilities include:

• Guiding peers to complete assigned tasks in a safe and efficient manner.
• Model outstanding member experience behaviors and coach others to do the same.
• Support team members with elevated member concerns.

Daily responsibilities for the Shift Leader also include:

• Greet members/guests as they enter and exit the club; assist with questions or concerns during check‑in.
• Promote the Judgement Free Zone® by connecting with members on the floor, offering assistance, and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and, if needed, escalates to a Manager.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership‑related functions such as sign‑ups, contact/billing updates, cancellations, collecting unpaid balances, and transferring memberships.
• Perform prospective member calls and tours; assess membership needs.
• Execute retail transactions accurately and drive sales goals.
• Clean and sanitize all exercise equipment and Black Card spa amenities, including communal areas and your assigned space.
• Ensure restrooms are clean, sanitized, stocked, and clutter‑free following routine schedules.
• Perform comprehensive club area walks to quickly fix safety/policy issues and address cleanliness concerns.
• Address maintenance and facility concerns such as broken or missing equipment, dispensers, leaky faucets, fixtures.

About Your Qualifications

• 6‑12 months of experience in a customer service environment is preferred.
• Proven background leading others.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (training provided by Planet Fitness).
• Basic computer proficiency.

Physical Demands of the Shift Leader

• Continual standing and moving throughout the club to accomplish tasks during your shift.
• Continual communicating in person or on the phone.
• Ability to lift up to 75 pounds.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Move yourself in various positions, including bending and twisting, to accomplish tasks.

More Reasons to Join Planet Fitness!

• Medical, Dental, and Vision Insurance*
• Vacation*/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance*
• Healthcare and Dependent Care Flexible Spending Accounts*
• Tuition Reimbursement
• Employee perks and discounts
• Engaging team‑building competitions and social events
• Please note that certain benefits listed above are for full‑time employees only.

E-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina, and Alabama.

Health and Safety Requirements

Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to actively participate in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at‑risk behaviors to leadership, and conducting work safely.