Shift Lead

Planet Fitness Franchising, LLC; Columbus (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Wellness resources

Dental insurance

Employee discounts

Flexible schedule

Job summary

Planet Fitness Franchising, LLC is seeking a Shift Lead to help oversee gym operations and ensure a superior, judgment-free member experience. You will support staff development, front desk activities, member check-ins, and tours while maintaining a welcoming club atmosphere.

The role emphasizes staff supervision, training, and collaboration with the Club Manager to drive service standards and club performance.

Qualifications

• Superior customer service skills and experience in fitness or member services.
• Solid supervisory, diplomacy and listening abilities.
• High school diploma or GED is required.

Responsibilities

• Assist in training and developing a high performing staff.
• Maintain a welcoming atmosphere and ensure top customer service.
• Support club manager with staff management and back-up coverage.
• Oversee member service, check-ins, sign-ups and tours for prospects.
• Assist with front desk duties and answer member inquiries.
• Help oversee facility cleanliness and supplies purchasing.

Skills

Customer service

Staff supervision

Diplomacy and listening

Problem resolution

Member service experience

Basic computer proficiency

Education

High school diploma/GED equivalent

Tools

Microsoft Office

Apple devices

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• Wellness resources
• Dental insurance
• Employee discounts
• Flexible schedule

Job Summary

The Shift Lead will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• • Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
• • Check members into the system.
• • New member sign-up.
• • Take prospective members on tours.
• • Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry
• Experience working as a Member Service Representative at Planet Fitness
• Solid supervisory, diplomacy and listening skills
• Basic computer proficiency (Microsoft Suite and Apple)
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills
• Current CPR Certification preferred
• Tanning Operator Certification preferred
• High school diploma/GED equivalent required
• Must be 18 year of age or older

Physical Demands

• Continual standing and walking during shift
• Continual talking in person or on the phone during shift
• Must be able to occasionally lift up to 50 lbs.
• Will dilute and utilize chemicals for cleaning and sanitization