Shift Leader

Atlantic Region Food Corp; Mays Landing (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading restaurant corporation is seeking a Shift Leader to manage daily operations, ensure team performance, and deliver exceptional guest experiences. In this role, you will be responsible for coaching team members, maintaining brand standards, and driving sales goals while creating a safe and welcoming environment.

Qualifications

• Responsibility for team coaching and operational excellence.
• Ability to drive sales goals and develop guest relationships.
• Maintain a safe and compliant work environment.

Responsibilities

• Coach team members and execute operational brand standards.
• Resolve guest issues and maintain a guest-first culture.
• Drive sales goals and ensure adherence to food safety guidelines.

Skills

Coaching

Communication

Problem Solving

Job description

Responsibilities:
Shift Leaders are generally responsible for coaching Team Members throughout their shift, to execute operational brand standards and deliver an excellent and friendly guest experience. They set goals, provide job assignments and motivate others, by celebrating successes and providing timely feedback.

• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members

Operational Excellence

• Create and maintain a guest first culture in the restaurant
• Resolve guest issues and/or conflicts
• Ensure brand standards, recipes, and systems are executed by all team members
• Maintain a safe, secure and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Profitability

• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Ensure all products are prepared according to brand standards

Guest Focus

• Understand and exceed guest expectations, needs and requirements
• Develop and maintain guest relationships
• Display a sense of urgency with guests
• Seek ways to improve guest satisfaction; asks questions and follow through
• Resolve guest concerns by following brand recommended guest recovery process

Passion for Results

• Set and maintain high standards for self and others; act as a role model
• Consistently meet and/or exceed goals
• Contribute to the overall team performance; understand how his/her role relates to others

Problem Solving and Decision Making

• Identify and resolve issues and/or conflicts
• Use the information at hand to make decisions and solve problems; including others when necessary

Interpersonal Relationships & Influence

• Develop and maintains relationships with other team members
• Operate with integrity; demonstrate honesty, treat others with respect and keep commitments