Shift Leader

Chick-fil-A; Marion (IL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Closed on Sundays

Learning from Operators and Leaders

Growth opportunities

Scholarship opportunities

Competitive pay

Health Insurance options

Retirement

Free food each shift

Job summary

Chick-fil-A Marion seeks a Shift Leader to support daily operations and lead with a servant’s heart. You will run shifts on the floor, coach team members, and uphold our service standards.

We offer a fun environment, flexible scheduling (and Sundays closed), opportunities for growth, and benefits like health insurance and retirement. Join a team-focused culture that prioritizes guest care and teamwork.

Qualifications

• Experience as shift lead or similar preferred, not required.
• Strong guest-service orientation and people skills.
• Ability to work in a fast-paced restaurant environment.

Responsibilities

• Participate operationally in day-to-day activities in high-volume, fast-paced restaurant.
• Provide immediate and respectful response to Guest needs.
• Assist in training of new hires, set the shift tone, and model leadership behavior.

Skills

Leadership

Guest service

Communication

Team coaching

Time management

Problem solving

Job description

A Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people, leading, serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Shift Leaders are responsible for supporting senior leadership in executing daily operations, running the daily shifts on the floor and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and leading/coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Position Type:

• Full-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay
• Health Insurance options
• Retirement
• Free Food each shift

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in high‑volume, fast‑paced RestaurantChick-fil-AChick-fil-A
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast‑paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.