Shift Leader

Chick-fil-A; Lincoln (NE); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Flexible scheduling

Paid time off

Health, dental, and vision insurance

401k matching

Employee discounts

Job summary

Chick-fil-A Lincoln is seeking a Shift Leader to guide a dynamic team at Northstar Crossing, 5805 N 28th St, Lincoln, NE 68504. You will lead shift operations, model the Chick-fil-A vision, and help create delicious guest experiences through effective team management and operations.

The role emphasizes leadership, teamwork, and a commitment to outstanding hospitality, with a focus on training, communication, and maintaining high standards of customer service throughout each shift.

Qualifications

• Experience leading a shift in a fast-paced restaurant.
• Ability to train and develop team members.
• Strong communication and problem-solving skills.

Responsibilities

• Lead and model the Chick-fil-A vision during your shifts
• Oversee shift operations ensuring checklists are completed efficiently and safely
• Train and develop new team members to reach operational excellence
• Manage shift changes and coverage approvals
• Maintain high standards of cleanliness and hospitality
• Keep accurate financial counts and documentation
• Communicate effectively with team members and management
• Foster a positive, food-safe work environment

Skills

Leadership

Team management

Operations

Training

Communication

Job description

Chick-fil-A Hiring: Opening for a Highly Skilled Shift Leader

Are you looking for a fun, dynamic work environment where your leadership skills can truly shine? Do you want to be part of a loving team that values growth and operational excellence?

Join Chick-fil-A, 48th & O St, where working is more than just a job - it's an opportunity to develop your leadership talents in a positive, people-focused environment. As a Shift Leader, you will play a vital role in creating delicious guest experiences while honing your skills in team management and operational efficiency. Enjoy great benefits like flexible schedules, paid time off, health and dental insurance, 401k matching, and employee discounts!

Key Responsibilities

• Lead and model the Chick-fil-A vision during your shifts
• Oversee shift operations ensuring checklists are completed efficiently and safely
• Train and develop new team members to reach operational excellence
• Manage shift changes and coverage approvals
• Maintain high standards of cleanliness and hospitality
• Keep accurate financial counts and documentation
• Communicate effectively with team members and management
• Foster a positive, food-safe work environment

Success Metrics

• Ensure speed of service times consistently below 4 minutes
• Complete Safe Daily and ERQA checklists for each daypart
• Maintain productivity goals throughout the shift
• Achieve high CEM scores focused on accuracy, speed, and cleanliness

Behavioral Traits

• Exhibit a positive and enthusiastic attitude
• Encourage and coach team members to perform at their best
• Take initiative and adapt to changing situations
• Communicate clearly and take full responsibility for tasks
• Demonstrate integrity, honesty, and consistency

Benefits & Perks

• Flexible scheduling to fit your lifestyle
• Paid time off for work-life balance
• Comprehensive health, dental, and vision insurance
• 401k matching for your future security
• Employee discounts on delicious Chick-fil-A meals

Location: Northstar Crossing 5805 N 28th St, Lincoln, NE 68504, USA

Working at a Chick-fil-A® restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Chick-fil-A, 48th & O St, is locally owned and operated by Mike Stice, an independent, franchised Operator who invests in the future of his Team Members and gives back to his community.