Shift Leader

PFLC Little Caesars; Chattanooga (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

PFLC Little Caesars in Chattanooga, Tennessee, is hiring a Shift Leader responsible for overseeing shift operations, ensuring guest satisfaction, and leading team members. The ideal candidate will possess strong communication and leadership skills.

The position requires availability to close five nights a week and work weekends. Duties include managing team tasks, promoting sales, and ensuring food safety compliance. This role is essential to maintain brand excellence and enhance the customer experience.

Qualifications

• Effective communication with guests and co-workers is essential.
• Must demonstrate a positive attitude and support company culture.
• Ability to train and coach team members.

Responsibilities

• Lead team members during shifts and assign duties.
• Manage guest complaints and maintain a positive experience.
• Ensure adherence to food safety regulations.

Skills

Communication skills

Teamwork

Leadership

Customer service

Job description

As a Shift Leader for Little Caesars, you will be responsible for overall shift operations, guest experience, sales performance, and the execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

Responsibilities

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback, and training
• Utilize the huddle board to effectively position the team; know and support appropriate personnel policies, labor laws, and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures, etc.)
• Transition into opening and closing duties
• Make guests happy by providing great service
• Resolve guest complaints and issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge of in‑store promotions
• Execute and support all food safety requirements and practices
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e‑learning as required

Requirements

• Great communication skills to communicate effectively with guests and co‑workers
• Positive attitude and ethics that support our values and culture
• Strong team player
• Ability to train and coach others
• Ability to stand/walk for up to 8–10 hours per day
• Ability to lift up to 55 pounds
• Ability to push and pull up to 55 pounds
• Ability to squat or crouch to lift items from floor level
• Ability for twisting of the back up to 90 degrees left and right
• Ability for bending of the back up to a minimum of 90 degrees to lift objects from the floor
• Must be able to close five nights a week and work on weekends