Shift Leader

Taco Bell; Latrobe (Westmoreland County); On-site; USD 23,419 - 27,552; Part time

Job summary

Taco Bell in Latrobe, PA, is looking for a Shift Leader to assist in daily operations while ensuring high standards for customer service and food safety.

The role includes management tasks such as conducting audits, coaching crew members, maintaining inventory, and ensuring compliance with company policies. The Shift Leader will also handle cash procedures and oversee operations in the absence of management.

Salary ranges from $17.00 to $20.00 per hour, depending on experience.

Qualifications

• Strong focus on customer satisfaction and relation building.
• Ability to conduct food safety audits effectively.
• Proficient in training and providing feedback to team members.

Responsibilities

• Assist management in daily operational tasks.
• Ensure compliance with company standards during operations.
• Provide ongoing coaching to crew members.

Skills

Customer service excellence

Food safety auditing

Training and coaching

Job description

Job Details: Job Location: 040034 - WP Latrobe - Latrobe, PA 15650. Position Type: Shift Leader. Salary Range: $17.00 - $20.00 hourly. Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that serves to assist management in routine administrative and operational tasks within the restaurant. Focal points include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
• Conducts periodic food safety audits.
• Provides on‑going coaching and feedback to crew on customer service, product quality and speed of service.

Financial

• Shares with the Management team day‑to‑day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.

Operations

• Conducts daily inventory, completes shift‑to‑shift food safety audit and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, is responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides “hands‑on” training for crew in Learning Zone.

Qualifications