Shift Leader

Paycom - ATS; Souderton (Montgomery County); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Paycom - ATS Souderton, PA area seeks a Shift Manager to support restaurant operations, coach crew, and ensure fast, accurate service. The role requires oversight of opening/closing and adherence to company standards.

Responsibilities include daily inventory, coaching staff, food safety audits, and maintaining service levels while ensuring compliance with policies. This is an on-site, full-time position in Souderton, PA.

Qualifications

• Maintains fast, accurate service with guest satisfaction.
• Conducts periodic food safety audits.
• Provides coaching and feedback to crew on service and quality.

Responsibilities

• Maintains fast, accurate service and positive guest relations per standards.
• Participates in cash handling duties and daily deposits.
• Monitors inventory, food prep and order fulfillment to ensure standards.
• Reviews facility and equipment readiness and safety.
• Provides hands-on training for crew in Learning Zone.

Skills

Customer service

Team leadership

Coaching & training

Food safety knowledge

Job description

Job Details: Job Location: 042701 - Souderton - Souderton, PA 18964, Position Type: Shift Leader, Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that serves to assist management in routine administrative and operational tasks within the restaurant. Focal points include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
• Conducts periodic food safety audits.
• Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.

Financial

• Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides “hands-on” training for crew in Learning Zone.

Qualifications: