Shift Leader

Paycom - ATS; Hanover (York County); On-site; USD 19,000 - 25,000; Part time

Job summary

Paycom - ATS in Hanover, PA is seeking a Shift Leader to support management in daily restaurant operations. You will help maintain service speed, uphold quality standards and coach crew members to deliver excellent guest experiences.

The role emphasizes hands-on supervision, training in Learning Zone, and ensuring adherence to food safety and cash procedures while coordinating daily inventory and opening/closing tasks.

Qualifications

• Hourly shift leader role requiring leadership and customer service focus.
• Coaching crew and ensuring food safety protocols.

Responsibilities

• Maintains fast, accurate service and ensures products meet quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching to crew on customer service, product quality and speed of service.
• Assists with cash procedures incl. deposits, making change, and cash-out processes.
• Oversees daily inventory, shift handoffs and control sheets.
• Monitors facility readiness and equipment readiness.
• Oversees daily food prep, order fulfillment and bottleneck resolution to improve SWS.
• Provides training for crew in Learning Zone.

Job description

Job Details: Job Location: 041385 - Hanover South - Hanover, PA 17331-9818, Position Type: Shift Leader, Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that serves to assist management in routine administrative and operational tasks within the restaurant. Focal points include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
• Conducts periodic food safety audits.
• Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.

Financial

• Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides “hands‑on” training for crew in Learning Zone.

Qualifications: