Shift Leader

Summerwood Master; Willow Grove (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Summerwood Master in Willow Grove, PA is seeking a Shift Manager to support management in routine administrative and operational tasks, driving customer service excellence and adherence to company standards.

You will train crew, coach hourly staff, and, when needed, open or close the restaurant in management's absence, maintaining control of daily operations. Responsibilities include cash accuracy, inventory, and food safety audits, with focus on service speed.

Qualifications

• Shift Manager responsibilities include supporting management with routine administrative tasks.
• Need to coach and train hourly crew and provide ongoing feedback on service and quality.
• Foster customer service excellence and maintain product and facility standards.
• Monitor food handling procedures and assist in opening/closing the restaurant in management's absence.

Responsibilities

• Maintain fast, accurate service and positive guest relations while ensuring quality standards.
• Manage cash procedures such as deposits, making change, and cash drawer accuracy.
• Conduct daily inventory, food safety audits, and set up daily control sheets.
• Review facility and equipment readiness and monitor inventory, food prep, and order fulfillment.
• Monitor service speed and resolve bottlenecks to meet standards.
• When management is unavailable, open/close the restaurant and oversee operations.

Job description

Job Details

Job Location: 041740 - Willow Grove - Willow Grove, PA 19090

Position Type: Shift Leader

Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that serves to assist management in routine administrative and operational tasks within the restaurant. Focal points include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
• Conducts periodic food safety audits.
• Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.

Financial

• Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides "hands-on" training for crew in Learning Zone.