Shift Leader

Dunkin'; Las Cruces (NM); On-site; USD 17,000 - 21,000; Full time

Job summary

Dunkin' is seeking a Shift Leader to coach Team Members and ensure daily operations meet Brand standards and guest service excellence. You will set goals, assign tasks, and motivate the team while providing timely feedback during your shift.

Responsibilities include overseeing food and beverage preparation, inventory, scheduling, cash handling, and maintaining food safety and safety protocols. Strong English communication and leadership skills are essential.

Qualifications

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred.
• Works well with others in a fast-paced team environment; on time, honest and positive attitude.

Responsibilities

• Coach restaurant team members to execute Brand standards and deliver great guest service.
• Support Restaurant Manager in meeting operational goals and Brand standards throughout shift.
• Coordinate food and beverage preparation and shift priorities; assign tasks and provide timely feedback.
• Oversee safety, security and profitability policies during the shift.
• Schedule team members, manage cash over/short, and ensure franchisee policies are followed.
• Provide training support and clear, constructive feedback to staff.

Skills

Leadership experience

English fluency

Team coaching

Customer service

Job description

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

Responsibilities Include:

• Perform all responsibilities of restaurant team members

Support the Restaurant Manager in meeting operational goals and execution Ensure Brand standards are met ththroughout shift including preparation of food and beverages Communicate shift priorities, goals and results to restaurant team members Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback Support the training of restaurant team members as needed

Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift

• Communicate clearly with the next Shift Leader to help prepare him/her for shift

Ensure Food Safety standards are met

Manage Inventory throughout the shift

• Provide great guest serviceand coaches restaurant team members to do the same

Schedule restaurant team members for shifts Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Education/Experience:

• Basic computer skills

• Fluent in spoken and written English

• Previous leadership experience in retail, restaurant or hospitality preferred.

Works well with others in a fast-paced team environment On time, demonstrates honesty and a positive attitude

Willingness to learn and adapt to change

Ability to assist with training

• Problem solving . Motivating others

Physical Demands/Working Conditions:

• Standing on feet . Repetitive motion including bending, stooping and reaching

Lifting objects, ice, products, boxes up to 20 lbs (if applicable)

operations, and for complying with all applicable laws,