Shift Leader

Insomnia Cookies; Laramie (WY); On-site; USD 16,531 - 24,796; Part time

Benefits offered by this job

Flexible part-time work schedules

Paid vacation

Paid sick time

Pay-on-Demand

Pet insurance

Excellent training & mentorship

Growth opportunities

Fun team environment

Free cookies with every shift

Job summary

Insomnia Cookies is seeking a Shift Leader for our UW store in Laramie, WY. You will captain the bakery during your shift, lead the team, provide excellent customer service, and help maintain smooth operations from baking to cash handling.

The role emphasizes leadership, training, and a positive, fast-paced environment where you

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Experience with point-of-sale systems.
• Excellent communication, time management and people skills.

Responsibilities

• Provide outstanding customer service and quality products to guests.
• Support store leadership by managing operations during the shift.
• Delegate tasks for baking, cashiering, packaging and cleaning.
• Lead the cookie crew and ensure safety and cleanliness.
• Handle cash and deposits and maintain standards.

Skills

Customer service

Communication

Leadership

POS experience

Time management

Team motivation

Physical ability

Tools

POS systems

Job description

As a Shift Leader at our UW store located at 305 S 17th St, Laramie, WY 82070, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Some Our Sweet Shift Leader Perks:

• Flexible part-time work schedules
• Paid vacation and paid sick time
• Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Pet insurance for your furry loved ones
• Excellent training & mentorship
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

What will I do as a Shift Leader?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

Desired Skills/Experience:

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

About us:

Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. Fast forward 20 years and so... many...cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, "sweet‑easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible"!