Shift Leader

Qdoba Restaurant Corporation; Lake Stevens (WA); On-site; Full time

Job summary

Join a dynamic team at a leading restaurant chain as a Shift Leader. You will manage operations, train staff, and ensure excellent guest service while fostering a positive work environment. This role emphasizes leadership, compliance, and community interaction.

Benefits

Excellent Training, Coaching, and Mentorship

PTO - Vacation, Sick Time, and Holidays

Free Uniforms

Medical/Dental/Vision/Life Insurance

401K Plan with Company Match

Health Savings Account

Wellness Program

Employee Assistance Program

Qualifications

• Responsible for managing restaurant operations.
• Training and developing team members.
• Ensuring compliance with policies and procedures.

Responsibilities

• Fostering a positive restaurant culture.
• Managing daily activities for operational performance.
• Interacting with guests and ensuring a positive experience.

Skills

Leadership

Training

Guest Service

Job description

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Shift Lead Job Description

Working at QDOBA is about more than just amazing food. At QDOBA, we take pride in serving our community based on a winning recipe of Hospitality, Positivity, and Performance. As a team, we create experiences by bringing a contagious energy level and enthusiasm for preparing delicious food. We count on our restaurant leaders to model the QDOBA Recipe of Hospitality, Positivity, and Performance.

Pay Range: $13.50 - $19.50

Position Summary

As a Shift Lead, you would be responsible for managing restaurant operations in partnership with or in the absence of the Restaurant Manager. Shift leads help maintain an excellent working environment through leadership, direction, training, and development. The focus is always on developing people and maintaining a guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements.

Job Functions include

• Fostering a positive restaurant culture by having fun and maintaining a positive attitude
• Training, developing, and coaching team members; ensuring systems for training employees are fully implemented and followed
• Identifying and developing internal candidates for Team Leader positions
• Treating guests and employees with respect and dignity
• Complying with all state and federal labor laws and regulations
• Managing daily activities to achieve excellence in restaurant operational performance
• Holding restaurant team accountable for consistently delivering excellent guest service and food quality in adherence to brand systems, procedures, and food safety requirements to provide a consistently positive guest experience
• Reviewing practices as needed to continuously improve the guest experience
• Interacting with guests and the community; responding to guest questions, concerns, and complaints in a timely and professional manner to ensure positive resolution and guest recovery
• Maintaining brand image by ensuring restaurant cleanliness, maintenance, and excellent service
• Partnering with the restaurant manager in using management information tools to analyze restaurant operational and financial performance
• Identifying trends and suggesting action plans for improvement
• Monitoring costs and adherence to budget and restaurant goals
• Acts as an ambassador of QDOBA

What can QDOBA Offer You?

QDOBA offers benefits that support a healthy lifestyle, including:

• Excellent Training, Coaching, and Mentorship
• PTO - Vacation, Sick Time, and Holidays
• Free Uniforms
• Medical/Dental/Vision/Life Insurance
• 401K Plan with Company Match
• Health Savings Account
• Wellness Program
• Employee Assistance Program

We value diversity and flavor our employees bring to the table. QDOBA will make reasonable accommodations for qualified individuals with disabilities to ensure equal employment opportunities.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Restaurants