Shift Leader

Little Caesars | PFLC, LLC; Kentucky; On-site; USD 26,000 - 34,000; Full time

Job summary

Little Caesars - Kentucky is seeking a Shift Leader to oversee daily shift operations, guest experience, sales performance and adherence to brand standards. The role requires leading a team, assigning tasks and ensuring policies and procedures are followed.

You will coach team members, manage line duties, handle opening/closing tasks, promote in-store promotions, ensure food safety, and monitor costs and cash handling on your shift.

Qualifications

• Experience leading a shift team and delivering strong guest service.
• Ability to train and coach team members on tasks and policies.
• Knowledge of food safety procedures and cash handling practices.

Responsibilities

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training.
• Utilize the huddle board to position the team and follow personnel policies, labor laws and safety procedures.
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.).
• Transition into opening/closing duties.
• Make guests really happy by providing great guest service.
• Resolve guest complaints/issues.
• Lead team members to open, transition, and close shifts.
• Manage and organize the line and delegate duties to team members.
• Know and uphold standards for product quality.
• Work the line as needed.
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions.
• Execute and support all food safety requirements and practice.
• Control food costs, labor, waste, and cash on the shift.
• Count drawers and follow proper daily cash handling procedures.
• Complete additional e-learning as required.

Skills

Team leadership

Guest service

Training

Food safety

Cash handling

Shift coordination

Brand standards

Sales promotion

Education

High school diploma or equivalent

Job description

As a Shift Leader for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required