Shift Leader

Little Caesars | MOHAN HARPAL, LLC; Hazleton (Luzerne County); On-site; USD 17,000 - 21,000; Full time

Job summary

Little Caesars is seeking a Shift Leader to manage daily shift operations, guest experience, sales performance, and brand execution. You will lead team members on shifts, assign tasks, train, and ensure adherence to policies, safety, and cash handling.

In the absence of the store manager, you will open and close shifts, resolve guest concerns, promote in-store promotions, control food costs and waste, and uphold product quality standards.

Qualifications

• Experience leading a fast‑food shift and training team members.
• Provide feedback and coaching on performance.
• Uphold safety, sanitation, and cash handling procedures.
• Promote sales through knowledge of in-store promotions.
• Open/close shift responsibilities and line organization.

Responsibilities

• Lead team members on shifts, assign tasks and provide feedback.
• Use the huddle board to position the team and follow policies.
• Ensure security, safety, and food safety procedures.
• Open and close shifts as needed.
• Provide great guest service and resolve guest issues.
• Promote sales through promotions and product knowledge.
• Count drawers and manage cash handling.
• Manage line and ensure product quality.
• Complete required e-learning.

Skills

Team leadership

Guest service

Training

Cash handling

Food safety

Sales

Job description

As a Shift Leader for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required