Shift Leader

Papa John's International , Inc.; Janesville (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading pizza franchise as a Shift Supervisor. You'll oversee operations, ensuring quality service and product standards while training team members. This role requires strong leadership and customer service skills, making it essential for restaurant success.

Qualifications

• Stable employment history required.
• Ability to perform all restaurant roles, including delivery.

Responsibilities

• Supervise shifts and ensure high-quality products and customer service.
• Train team members and maintain proper staffing levels.
• Support profit goals and ensure compliance with safety standards.

Skills

Attention to Detail

Customer Focused

Teamwork

Education

High School diploma or GED

Tools

Cash management skills

Job description

Summary

Supervise shifts and/or work areas in a Papa John’s restaurant to ensure high-quality products and customer service, contributing to restaurant profitability. Responsibilities include managing operations, executing company policies, procedures, programs, and systems, and ensuring compliance with all relevant laws and ethical practices.

Essential Duties and Responsibilities

• Demonstrate exemplary operational skills in all aspects of the restaurant, including preparing quality products that meet Papa John’s standards and accurately reflecting customer orders. Respond promptly and professionally to customer concerns, solicit feedback, and use it to improve operations and build brand loyalty. Communicate, train, and promote quality standards to team members utilizing all available tools, including the Operations Manual and Team Member Handbook.
• Supervise the restaurant team, maintain proper staffing levels, train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, and coach for performance improvement. Foster a team-oriented, energetic, and fun atmosphere focused on quality and customer service.
• Contribute to sales goals by providing prompt, friendly service and increasing check averages through product training and sales execution.
• Support profit goals by adhering to company guidelines, accurately utilizing the FOCUS System, managing cash duties, maintaining appropriate inventory levels, and ensuring the restaurant is clean, safe, and organized in compliance with safety standards.

Position Qualifications

Successful performance requires meeting each essential duty satisfactorily. The listed requirements reflect necessary knowledge, skills, and abilities. Reasonable accommodations may be provided for individuals with disabilities.

Core Competencies

• Attention to Detail
• Commitment to Task
• Customer Focused
• Initiative
• Relationship Management
• Teamwork

Functional Skills

• Cash management skills

Education and/or Experience

• High School diploma or GED
• Stable employment history

Physical Demands

Repetitive hand use, standing, walking, grasping, fine finger dexterity, bending, twisting, reaching, crouching, kneeling, lifting up to 50 pounds frequently, and over 51 pounds occasionally.

Work Environment

Outdoor work in various temperatures, noisy environments, near moving mechanical parts, with potentially dangerous equipment, fumes, odors, dust, or chemicals.

Additional Information

• Must be 18 or older
• Reliable transportation
• Willingness to work long hours, nights, weekends, and emergencies
• Ability to perform all restaurant roles, including delivery
• Leadership ability with no supervision required
• Bilingual skills in certain markets
• Proficiency with phones, computers, fax, and copiers
• Non-exempt hourly position
• Background check required

Company Introduction

Papa John's is a leading American pizza franchise, ranked fourth in the U.S., headquartered in Jeffersontown, Kentucky. We are committed to innovation and excellence in our products and recipes, with over 30 years of history.