Shift Leader

Insomnia Cookies; Indianapolis (IN); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a rapidly growing and reputable company as a Shift Leader in Indianapolis! In this dynamic role, you'll lead a fun team, ensuring exceptional customer service and quality products while managing operations during your shift. With opportunities for growth and a supportive environment, your leadership will contribute to a productive and enjoyable night for everyone. If you're passionate about creating memorable experiences and thrive in a fast-paced setting, this is the perfect opportunity for you!

Benefits

Paid vacation and sick time off

Pet insurance

Job stability

Growth and promotion opportunities

Fun team environment

Qualifications

• At least 1 year of experience in a customer service-focused role.
• Outstanding communication, time management, and interpersonal skills.

Responsibilities

• Provide excellent customer service and quality products to all guests.
• Support store leadership by maintaining operations during your shift.

Skills

Customer Service

Point of Sale Systems

Communication Skills

Time Management

Leadership

Job description

As a Shift Leader at our Indianapolis store located at 917 Indiana Ave. Indianapolis, IN 46202, you are the captain of our bakery during your shift! You understand what it takes to "Own the Night" by predicting the flow of business during a successful shift. Your hands-on leadership style should include building orders, suggestive selling, baking, and interacting with customers. It also involves taking pride in knowing that your leadership as an Insomniac contributes to a productive and enjoyable night for your store!

* Paid vacation and sick time off

* Pet insurance for your furry loved ones

* Job stability with a rapidly growing and reputable company

* Achievable growth and promotion opportunities

* Opportunity to work in a fun, exciting team environment

WHAT WILL I DO AS A SHIFT LEADER?

• Provide excellent customer service and quality products to all guests throughout their experience in our bakery
• Support store leadership by maintaining operations during your shift, communicating relevant information, monitoring production efficiency, holding the team accountable to company standards, and assisting in training and coaching team members
• Ensure a safe, clean working environment for guests and staff, adhering to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of experience in a customer service-focused role
• Experience with Point of Sale systems
• Outstanding communication, time management, and interpersonal skills
• Detail-oriented and results-driven
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

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