Shift Leader

Workstream; Howland Center (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Dunkin' in Howland Center, Ohio is hiring a Shift Leader to oversee daily operations, coach crew, and ensure guest satisfaction in a fast-paced environment.

You will lead a team, set priorities, and uphold brand standards while delivering exceptional service and maintaining a safe, clean restaurant.

This position offers growth opportunities in a beloved brand with a focus on teamwork and customer loyalty.

Qualifications

• Fluent in English with strong math and writing skills.
• Experience in restaurant, retail, or supervisory roles preferred.
• Basic computer skills and ability to lead a team effectively.
• At least 18 years of age; High School diploma or equivalent preferred.

Responsibilities

• Coach and motivate crew members to deliver a delicious and friendly guest experience.
• Set goals, assign jobs, and provide timely feedback to support a respectful team environment.
• Communicate shift priorities, goals, and results effectively with your team.
• Support training efforts and foster a positive, enthusiastic workplace culture.
• Create and maintain a guest-first culture in the restaurant and ensure brand standards.

Skills

English fluency

Math skills

Leadership

Team coordination

Communication

Basic computer skills

Education

High School diploma or equivalent

Job description

Dunkin' Now Hiring: Immediate Opening for a Highly Skilled Shift Leader

Are you looking for a fun, dynamic work environment where your leadership skills can shine? Do you thrive in a team setting that values enthusiasm and a guest-first attitude? If so, Dunkin' has the perfect opportunity for you!

Join Dunkin', America's favorite all-day stop for coffee and baked goods, as a talented Shift Leader. You'll develop valuable skills in team coaching, operational excellence, and customer service while working with a loving and motivated crew. This role offers a chance to grow your career in the vibrant Food & Beverage industry with a brand known for quality and customer loyalty.

Key Responsibilities

• Coach and motivate crew members to deliver a delicious and friendly guest experience
• Set goals, assign jobs, and provide timely feedback to support a respectful team environment
• Communicate shift priorities, goals, and results effectively with your team
• Support training efforts and foster a positive, enthusiastic workplace culture

Operational Excellence

• Create and maintain a guest-first culture in the restaurant
• Ensure all Brand standards, recipes, and systems are executed accurately
• Resolve guest concerns promptly using Dunkin's recommended recovery process
• Maintain a safe, secure, and healthy work environment by following safety and sanitation guidelines

Skills and Qualifications

• Fluent in English with strong math and writing skills
• Experience in restaurant, retail, or supervisory roles preferred
• Basic computer skills and ability to lead a team effectively
• At least 18 years of age (where applicable); High School diploma or equivalent preferred

Location: Howland

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Inspire Brands family of companies.