Assistant Manager

Workstream; Howland Center (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Dunkin' is seeking an Assistant Manager at its Howland Center location to lead a motivated team and deliver outstanding guest experiences. The role focuses on staffing, training, and upholding brand standards in a fast-paced environment.

You will manage daily operations, support financial goals, and implement promotions while maintaining a safe, clean, and welcoming café atmosphere for both guests and employees.

Qualifications

• High School diploma or equivalent required, 18+ years old where applicable.
• Fluent in English with strong communication skills.
• Experience in restaurant, retail, or supervisory roles is preferred.

Responsibilities

• Assist in recruiting, hiring, onboarding, and developing a motivated team.
• Communicate clear job expectations and hold team members accountable.
• Support team development and foster a positive, collaborative environment.
• Create and maintain a guest-first culture ensuring excellent service.
• Ensure shifts are staffed to meet guest service goals efficiently.
• Maintain a safe, secure, and healthy workplace by enforcing safety and sanitation guidelines.
• Implement Brand standards, recipes, and operational systems consistently.
• Prepare and execute action plans to improve productivity, quality, and guest satisfaction.
• Review guest feedback and drive continuous improvements.
• Control costs to maximize profitability and manage financial goals.
• Execute marketing promotions, new product roll-outs, and team training.
• Drive sales goals and track performance results.

Skills

Leadership

Team management

Customer service

English fluency

Problem solving

Interpersonal skills

Education

High School diploma or equivalent

Tools

POS software

Microsoft Excel

Job description

Dunkin' Now Hiring: Immediate Opportunity for a Highly Skilled Assistant Manager

Are you looking for a dynamic and fun workplace where you can lead a loving team and create delicious experiences every day? Do you thrive in a motivated environment where your leadership can make a real impact? If yes, then this exciting role at Dunkin' is perfect for you!

Join Dunkin', America's favorite all-day stop for coffee and baked goods, as a highly skilled Assistant Manager. You'll develop your leadership skills, work with a passionate team, and contribute to a brand known for its customer loyalty and quality. This role offers a fantastic chance to grow professionally while creating a fun and enthusiastic atmosphere for both guests and employees.

Key Responsibilities

• Assist in recruiting, hiring, onboarding, and developing a motivated team
• Communicate clear job expectations and hold team members accountable
• Support team development and foster a positive, collaborative environment
• Create and maintain a guest-first culture ensuring excellent service
• Ensure shifts are staffed to meet guest service goals efficiently
• Maintain a safe, secure, and healthy workplace by enforcing safety and sanitation guidelines
• Implement Brand standards, recipes, and operational systems consistently
• Prepare and execute action plans to improve productivity, quality, and guest satisfaction
• Review guest feedback and drive continuous improvements
• Control costs to maximize profitability and manage financial goals
• Execute marketing promotions, new product roll-outs, and team training
• Drive sales goals and track performance results

Desired Skills and Qualifications

• Fluent in English with strong communication skills
• Experience in restaurant, retail, or supervisory roles
• Basic computer skills and proficiency in math and financial management
• High School diploma or equivalent preferred
• At least 18 years of age (where applicable)
• Strong problem-solving, decision-making, and interpersonal skills
• Ability to lead, motivate, and develop a team in a fast‑paced environment

Why Work at Dunkin'?

• Be part of a beloved, market‑leading brand with a rich history since 1950
• Gain valuable leadership and business skills in a supportive setting
• Enjoy a lively, enthusiastic team environment where your contributions matter
• Opportunity to grow your career with a global company in the food & beverage industry

Location: Howland

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Inspire Brands family of companies.