General Manager

Workstream; Howland Center (OH); On-site; USD 55,000 - 85,000; Full time

Job summary

Dunkin' is hiring a General Manager for a Howland Center, OH location. You will lead a motivated team to deliver exceptional guest experiences while driving profitability and brand standards.

This is a hands-on leadership role in a dynamic restaurant environment, focusing on team development, performance management, and operational excellence to support growth and guest satisfaction.

Qualifications

• Fluent in English with strong math and financial management skills.
• Experience in restaurant, retail, or supervisory roles preferred.
• High school diploma or equivalent; must be at least 18.

Responsibilities

• Hire, train, and develop a talented team to achieve outstanding performance.
• Communicate clear job expectations and provide ongoing coaching and feedback.
• Create strong morale and engagement within the team through recognition and support.
• Foster collaboration and maintain positive interpersonal relationships.
• Resolve conflicts effectively, promoting a respectful workplace.
• Ensure a guest-first culture that exceeds customer expectations.
• Maintain safe, secure, and healthy restaurant conditions following all guidelines.
• Execute Dunkin brand standards, systems, and promotions flawlessly.
• Plan and monitor staffing to meet service goals and operational needs.
• Conduct audits and implement improvements to enhance productivity and quality.
• Set sales goals, track results, and drive profitable top-line sales growth.
• Control costs and manage budgets to maximize restaurant profitability.
• Analyze performance data to identify trends and implement effective solutions.
• Lead new product rollouts, including training and customer engagement.

Skills

English fluency

Financial management

Leadership

Education

High school diploma

Job description

Dunkin' Now Hiring: Immediate Opening for a Highly Skilled General Manager

Are you looking for a dynamic and supportive work environment where your leadership skills can shine? Do you want to lead a motivated team in a fun, fast-paced restaurant setting? If yes, then this exciting opportunity at Dunkin' is perfect for you!

Join Dunkin', America's favorite all-day coffee and baked goods destination, as a highly skilled General Manager. You will lead a loving and enthusiastic team to deliver delicious guest experiences while growing your management expertise and advancing your career in the vibrant Food & Beverage industry.

Leadership & Team Building

• Hire, train, and develop a talented team to achieve outstanding performance
• Communicate clear job expectations and provide ongoing coaching and feedback
• Create strong morale and engagement within the team through recognition and support
• Foster collaboration and maintain positive interpersonal relationships
• Resolve conflicts effectively, promoting a respectful workplace

Operational Excellence & Guest Experience

• Ensure a guest-first culture that exceeds customer expectations
• Maintain safe, secure, and healthy restaurant conditions following all guidelines
• Execute Dunkin’ brand standards, systems, and marketing promotions flawlessly
• Plan and monitor staffing to meet service goals and operational needs
• Conduct audits and implement improvements to enhance productivity and quality

Business & Financial Management

• Set sales goals, track results, and drive profitable top-line sales growth
• Control costs and manage budgets to maximize restaurant profitability
• Analyze performance data to identify trends and implement effective solutions
• Lead new product rollouts, including team training and customer engagement

Qualifications & Skills

• Fluent in English with strong math and financial management skills
• Experience in restaurant, retail, or supervisory roles preferred
• High school diploma or equivalent; must be at least 18 years old where applicable
• Passion for leadership, problem-solving, and delivering exceptional guest service

Location: Howland

If you are a motivated leader ready to take charge of a thriving Dunkin' restaurant, become part of a deliciously fun and rewarding career!

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Inspire Brands family of companies.