Shift Leader

Jersey Mike's Subs; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading restaurant chain as a Shift Leader in Houston, TX. This role focuses on coaching staff, ensuring food quality, and providing exceptional customer service. Ideal candidates are energetic, reliable, and possess strong communication skills. Embrace a fast-paced environment and contribute to a team dedicated to delivering high-quality subs and outstanding service.

Qualifications

• Preferred 1 year QSR experience.
• Must be 18+ to operate the slicer.
• Serve Safe Food Handler Certification.

Responsibilities

• Coaching staff to deliver excellent customer service.
• Preparing high-quality food.
• Managing and leading a team of 2-5 people.

Skills

Customer Service

Communication

Multitasking

Education

High school diploma or equivalent

Job description

Join to apply for the Shift Leader role at Jersey Mike's Subs

Jersey Mike's Subs has been making amazing subs since 1956 in Point Pleasant, New Jersey!

The Jersey Mike's tradition is built on community and a commitment to the development of our team members. Our goal is to serve high-quality sub sandwiches with a thankful and caring attitude. Our culture emphasizes giving back and supporting local communities.

Jersey Mike's - "A Sub Above"

We aim to provide our customers with an enjoyable experience through excellent subs and customer service. Our success starts with a team of fun, personable, diligent, positive, energetic, and eager-to-learn individuals who take pride in their work and embody great customer service with a smile. If you have these qualities and are committed to growth, we want to hear from you!

Responsibilities of a Shift Leader include:

• Coaching staff to deliver excellent customer service
• Preparing high-quality food
• Delivering the Jersey Mike's experience
• Cash handling
• Following training programs
• Developing team members for career growth
• Enforcing policies and procedures
• Participating in marketing initiatives
• Building sales
• Maintaining cleanliness and sanitation
• Being certified in all restaurant positions
• Effective communication
• Having a sense of urgency

Expectations for a Shift Leader include:

• Moving or transporting up to 50 lbs unless medically restricted
• Working 38-40 hours per week
• Reliable transportation to work
• Communicating issues to management
• Leading by example in food quality, interaction, and appearance
• Creating food that meets high standards
• Maintaining a clean restaurant environment
• Working in a fast-paced, team-oriented setting
• Multitasking with a sense of urgency
• Providing exceptional customer experiences
• Understanding accountability and integrity
• Key holding responsibilities
• Performing opening and closing tasks
• Baking bread and preparation tasks
• Managing and leading a team of 2-5 people
• Proficient slicing skills

Qualifications:

• High school diploma or equivalent
• Preferred 1 year QSR experience
• Must be 18+ to operate the slicer
• Serve Safe Food Handler Certification
• Reliable transportation

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Temporary
• Job function: Other
• Industry: Restaurants

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