Shift Leader

Taco Bell; Hamden (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

Taco Bell is seeking a Shift Leader who will assist the Restaurant General Manager in managing shifts effectively in order to ensure high customer satisfaction and profitability. The role encompasses training team members, managing service quality, and fostering a safe working environment while executing corporate initiatives. This position is ideal for an enthusiastic team player with experience in the quick service restaurant industry.

Benefits

Work environment focused on employee growth and development

Team-oriented culture with recognition programs

Qualifications

• Must be at least 18 years old.
• Supervisory experience in the Quick Service Restaurant industry.
• Basic business math skills.
• Good communication skills.

Responsibilities

• Maintain fast, accurate service and product quality standards.
• Motivate and train team members.
• Ensure food quality and customer satisfaction.

Skills

Communication

Teamwork

Leadership

Customer Service

Job description

Company Summary: Who is Taco Bell?

Taco Bell is a leading Mexican-inspired quick service restaurant brand that is part of Yum! Brands, Inc., which also includes Pizza Hut and KFC. Founded in 1962 by Glen Bell, we have nearly 7,000 restaurants in the United States and over 400 in 27 countries outside the U.S. Our goal is to expand with 2,000 more restaurants worldwide within the next decade. At Taco Bell, we are passionate about making tacos and serving people, driven by our Live Más energy and culture.

What is "Live Más"?

Live Más reflects Taco Bell's culture of innovation, customer focus, and celebration of our people. We embrace breakthrough thinking and innovative ideas that differentiate us from competitors. We are dedicated to providing excellent service and having fun serving great food to our customers.

Job Description - About the Job:

Reporting to the Restaurant General Manager, the Shift Leader assists in managing shifts within the Taco Bell restaurant, ensuring customer satisfaction and profit maximization. The role involves hands-on training, responding to customer needs, and modeling appropriate behaviors in the restaurant.

Responsibilities of the Shift Leader Position:

1. Maintain fast, accurate service, positive guest relations, and product quality standards.
2. Ensure a safe working environment by modeling and requiring safe work behaviors.
3. Motivate and train team members.
4. Maintain equipment, facility, and grounds through a preventative maintenance program.
5. Ensure food quality and 100% customer satisfaction.
6. Execute corporate and local marketing plans timely and effectively.
7. Promote recognition and motivation efforts among staff.
8. Provide regular feedback to the team and RGM.

Minimum Requirements: Is This You?

1. Must be at least 18 years old.
2. Supervisory experience in the Quick Service Restaurant industry or retail environment.
3. Attendance and punctuality are essential.
4. Basic business math skills.
5. Good oral and written communication skills.
6. Basic personal computer literacy.
7. Enthusiasm and willingness to learn.
8. Team player.
9. Commitment to customer satisfaction.
10. Strong work ethic.

Why Taco Bell?

We believe where you work matters. Our culture connects with fans through passions like sports, gaming, and music. We foster a culture of authenticity, creativity, and growth, encouraging employees to pursue their passions, develop skills, and learn in ways that fit their lifestyles.