Shift Leader

Taco Bell; Milford (CT); On-site; USD 30,000 - 45,000; Full time

Job summary

Taco Bell is seeking a Shift Leader who will support restaurant management and ensure customer satisfaction. This role involves training employees and maintaining service and quality standards. Ideal candidates should possess supervisory experience and strong communication skills within a dynamic team environment.

Qualifications

• Supervisory experience in Quick Service Restaurant or retail environment is required.
• Basic business math skills and computer literacy are necessary.
• Must be at least 18 years old and have good attendance.

Responsibilities

• Maintain fast, accurate service and product quality standards.
• Motivate and train team members.
• Ensure customer satisfaction and food quality.

Skills

Communication

Customer Satisfaction

Teamwork

Leadership

Job description

Company Summary: Who is Taco Bell?

Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc., which also includes Pizza Hut and KFC. Founded in 1962 by Glen Bell, Taco Bell has grown from serving tacos to nearly 7,000 restaurants in the United States and over 400 in 27 countries outside the US. Our goal is to expand with 2,000 more restaurants globally within the next decade. We are a business driven by the Live Más energy and passion of people serving people.

What is "Live Más"?

Live Más embodies Taco Bell's culture of breakthrough thinking, innovation, and a focus on customer service. We celebrate our people’s accomplishments and foster a fun environment where serving great food and creating memorable experiences are priorities.

Job Description - About the Job:

Reporting to the Restaurant General Manager, the Shift Leader supports shift management by training employees, ensuring customer satisfaction, and modeling appropriate behaviors in the restaurant to maximize profit and uphold company standards.

Responsibilities of the Shift Leader Position:

1. Maintain fast, accurate service, positive guest relations, and product quality standards.
2. Promote a safe working environment by modeling and enforcing safe work behaviors.
3. Motivate and train team members.
4. Ensure equipment, facility, and grounds are maintained through preventative maintenance.
5. Guarantee food quality and 100% customer satisfaction.
6. Execute corporate and local marketing plans timely and effectively.
7. Champion recognition and motivation efforts.
8. Provide regular feedback to team and RGM.

Minimum Requirements: Is This You?

1. Must be at least 18 years old.
2. Supervisory experience in Quick Service Restaurant or retail environment.
3. Excellent attendance and punctuality.
4. Basic business math skills.
5. Good oral and written communication skills.
6. Basic computer literacy.
7. Enthusiastic and eager to learn.
8. Team player.
9. Commitment to customer satisfaction and a strong work ethic.

Why Taco Bell?

We believe where you work matters and are committed to a culture that fosters creativity, growth, and authenticity. Join us to be part of a community that connects with fans through passions like sports, gaming, and music, and offers opportunities to develop skills and pursue passions in a supportive environment.