Shift Leader

Insomnia Cookies; Greenville (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Shift Leader to guide their bakery team in a vibrant environment. This role is perfect for individuals who thrive on customer interaction and enjoy leading a dynamic team. As a Shift Leader, you will ensure smooth operations by managing shifts, supporting team members, and delivering exceptional service. With opportunities for growth and a fun work atmosphere, this position is ideal for those looking to develop their leadership skills while contributing to a memorable customer experience. Join a rapidly growing company that values your contributions!

Benefits

Pay on Demand

Paid vacation

Paid sick time

Pet insurance

Opportunities for growth

Fun team environment

Qualifications

• 1+ year of experience in customer service roles.
• Ability to lead by example and motivate team members.

Responsibilities

• Provide excellent customer service and quality products.
• Support store operations and assist in training team members.
• Maintain a safe, clean environment for guests and staff.

Skills

Customer Service Experience

Point of Sale Systems

Communication Skills

Time Management

Interpersonal Skills

Leadership

Detail-oriented

Job description

As a Shift Leader at our ECU store located at 116 E 5th ST, Greenville NC 27858, you are the captain of our bakery during your shift! You understand what it takes to "Own the Night" by predicting the flow of business and leading a successful shift. Your hands-on leadership should include building orders, suggestive selling, baking, and interacting with customers. You will also take pride in knowing that your leadership contributes to a productive and enjoyable night for your store team.

* Pay on Demand (get paid your earned wages at the end of each day!)

* Paid vacation and sick time

* Pet insurance for your furry loved ones

* Job stability with a rapidly growing and reputable company

* Opportunities for growth and promotion

* Work in a fun, exciting team environment

WHAT WILL I DO AS A SHIFT LEADER?

• Provide excellent customer service and quality products to all guests
• Support store operations during your shift, communicate important information, monitor production efficiency, uphold company standards, and assist in training and coaching team members
• Maintain a safe, clean environment for guests and staff, following safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of experience in a customer service role
• Experience with Point of Sale systems
• Excellent communication, time management, and interpersonal skills
• Detail-oriented and results-driven
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older

About us:

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We encourage you to apply directly for this position on the employer’s website.