Shift Leader

CKE Restaurants, Inc.; Greensboro (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Leader to assist in managing restaurant operations. This dynamic role involves supporting the General Manager, ensuring team performance, and delivering exceptional customer service. With a focus on maximizing sales and minimizing costs, the Shift Leader will foster a positive work environment and encourage team development. Ideal candidates will have a strong background in restaurant management, excellent communication skills, and a passion for enhancing customer satisfaction. Join this fast-paced environment where your leadership can make a significant impact!

Qualifications

• 2-3 years of experience in restaurant management.
• Strong planning, time management, and communication skills.

Responsibilities

• Assist the General Manager with management activities.
• Ensure all Crew Persons meet job expectations.
• Provide quality product and customer service.

Skills

Team Building

Planning and Time Management

Problem-Solving

Communication Skills

Analytical Skills

Education

High School Diploma or GED

Job description

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Position Summary

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan. The Shift Leader also ensures all Crew Persons and Team Leaders perform their responsibilities and meet expectations across all areas of their job description.

Essential Functions

1. Consistently provides a quality product and customer service experience that delivers total customer satisfaction.
2. Strives to improve the skills and performance of all Crew Persons.
3. Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading shift activities.
4. Complies with all company policies and procedures regarding business and personnel practices.
5. Models and encourages company shared values.
6. Demonstrates effective oral and written communication skills; communicates with internal and external contacts.
7. Attends training to stay current on industry trends.
8. Participates in company meetings, webinars, and conference calls.
9. Performs other duties or special projects as assigned based on business needs.

Qualifications and Core Competencies

• Approximately 2-3 years of experience and/or education demonstrating knowledge of restaurant management.
• High School Diploma or GED required.
• Excellent planning and time management skills.
• Strong team-building skills.
• Investigative and problem-solving skills.
• Ability to troubleshoot cash handling issues.
• Reliable transportation, valid driver’s license, and proof of insurance.
• Effective communication methods, including a telephone or similar.
• Bilingual skills are a plus.
• Strong analytical and organizational skills with the ability to implement process improvements.

Work Environment & Physical Demands

Fast-paced environment involving kitchen equipment in tight spaces. Must be able to stand for long periods, bend, stoop, work around heat, lift 50-75 lbs., and work with various cleaning products.