Shift Leader

Baskin Robbins; Erlanger (KY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a Shift Leader to guide a dynamic team in delivering exceptional guest service and operational excellence. In this role, you will coach and motivate team members while ensuring that brand standards are met. Your leadership will help create a positive environment where team members thrive and guests leave satisfied. This position offers the opportunity to develop your skills in a fast-paced setting, making a real impact on the restaurant's success. If you are passionate about guest service and enjoy working in a collaborative environment, this is the perfect opportunity for you.

Qualifications

• Previous leadership experience in retail, restaurant, or hospitality preferred.
• Ability to assist with training and motivate others.

Responsibilities

• Coach team members and provide timely feedback during shifts.
• Ensure food safety standards and manage inventory throughout the shift.
• Provide great guest service and support restaurant manager.

Skills

Leadership

Communication

Problem Solving

Teamwork

Guest Focus

Adaptability

Education

High School Diploma or equivalent

Tools

Basic Computer Skills

Job description

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

Responsibilities Include

1. Perform all responsibilities of restaurant team members
2. Support the Restaurant Manager in meeting operational goals and execution
3. Ensure Brand standards are met throughout shift including preparation of food and beverages
4. Communicate shift priorities, goals and results to restaurant team members
5. Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
6. Support the training of restaurant team members as needed
7. Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
8. Communicate clearly with the next Shift Leader to help prepare him/her for shift
9. Ensure Food Safety standards are met
10. Manage Inventory throughout the shift
11. Provide great guest service and coach restaurant team members to do the same
12. Schedule restaurant team members for shifts
13. Manage cash over/short during shift and ensure restaurant team members are following cash franchisee management policies

Education/Experience:

1. Basic computer skills
2. Fluent in spoken and written English
3. Previous leadership experience in retail, restaurant or hospitality preferred
4. Works well with others in a fast-paced team environment
5. On time, demonstrates honesty and a positive attitude
6. Willingness to learn and adapt to change
7. Guest focused
8. Ability to assist with training
9. Problem solving
10. Motivating others

Physical Demands/Working Conditions:

1. Standing on feet
2. Repetitive motion including bending, stooping and reaching
3. Lifting objects, ice, products, boxes up to 20 lbs (if applicable)