Shift Leader

Dunkin'; Elkin (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid training

Growth opportunities

Free meals

Employee discounts

Medical benefits

401k with employer match

Employee referral bonus

Job summary

Dunkin shift leaders needed at a Dunkin franchise in Elkin, NC. This role focuses on coaching crew members to deliver a friendly guest experience, set shift goals, assign tasks, and motivate the team while upholding brand standards.

Benefits include paid on-the-job training, growth potential within the company, free meals, employee discounts, medical benefits, and an employer-matched 401k; plus an employee referral program up to $100. Franchisees determine wage and benefits.

Qualifications

• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• At least 18 years of age
• High School diploma or equivalent, preferred

Responsibilities

• Coaching Crew Members to meet Brand standards and guest experience
• Set goals, provide assignments, and motivate others
• Communicate shift priorities and results
• Support training of crew members
• Drive sales goals and brand initiatives
• Maintain safety, sanitation, and guest satisfaction

Skills

Supervisory experience

Math skills

Basic computer skills

Customer service mindset

Education

High School diploma or equivalent

Tools

POS systems

Job description

We are looking for Shift Leaders to join our Dunkin' team!

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Flexible scheduling to meet your needs

Paid on the job training provided

Growth potential we promote from within

Free meals and employee discounts

Medical benefits and 401k with employer match

Employee referral program up to $100 cash

Summary:

Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities Include:

• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members
• Operational Excellence
• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food
• safety and sanitation guidelines; comply with local and state laws
• Profitability
• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Ensure all products are prepared according to Brand standards
• Skills/Qualifications
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• At least 18 years of age (where applicable)
• High School diploma or equivalent, preferred
• Guest Focus
• Understands and exceeds guest expectations, needs and requirements
• Develops and maintains guest relationships
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process
• Passion for Results
• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others
• Problem Solving and Decision Making
• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary
• Interpersonal Relationships & Influence
• Develops and maintains relationships with team
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

You are applying for work with a franchisee of Dunkin, not Dunkin Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

2020 Coastal Franchising, LLC. The Dunkin' trademarks, logos and designs are trademarks of DD IP Holder LLC.

117 Morrison Rd unit a, Elkin, NC 28621, USA