Shift Leader

Taco Bell; Ebensburg (Cambria County); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the fast food industry is seeking a Shift Leader at their Ebensburg location. The role involves overseeing daily operations, ensuring customer satisfaction, maintaining food safety standards, and assisting in staff training. This position requires a focus on quality service and efficient operational processes, ideal for someone with a passion for the food service industry.

Qualifications

• Experience in a fast-paced restaurant environment preferred.
• Averaging multiple tasks while ensuring quality standards.

Responsibilities

• Assist management with operational tasks and crew training.
• Ensure customer satisfaction and product quality.
• Conduct audits and maintain inventory controls.

Skills

Customer Service

Food Safety

Operational Processes

Inventory Management

Job description

Job Details

Job Location: 040075 - WP Ebensburg - EBENSBURG, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management in routine administrative and operational tasks within the restaurant. Key focus areas include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities are limited to crew training and ongoing coaching and feedback for hourly employees. The Shift Manager may also assume full responsibility for opening and closing the restaurant when management is unavailable, maintaining administrative control but not serving in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations, and ensures products meet quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Shares responsibility with the management team for cash procedures such as bank deposits, making change, opening/closing safe, and verifying drawers.

Operations

• Conducts daily inventory, completes shift food safety audits, and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment to ensure adherence to standards.
• Monitors speed of service and resolves bottlenecks to meet goals.
• In the absence of management, responsible for food and supplies deliveries, and opening and closing the restaurant.

Human Resources

• Provides ongoing coaching and feedback to crew employees.
• Offers hands-on training in Learning Zone.