Customer Service Supervisor, Nursing Non-Clinical - Accredo - Remote

Cigna in; Louisville (KY); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading health service company is seeking a Customer Service Supervisor focused on non-clinical support for home nursing patients. This remote role requires effective leadership of a team, ensuring efficient scheduling and training while maintaining high service standards. Candidates must possess strong leadership skills and experience managing remote teams.

Qualifications

• 3+ years of leadership experience.
• Experience managing virtual teams.
• 2+ years coaching and developing team members.

Responsibilities

• Lead the customer service team within the nursing department.
• Supervise daily activities of representatives.
• Monitor metrics, productivity, and accuracy according to standards.

Skills

Leadership

Change Management

Coaching

Communication

Proficiency in MS Office

Education

HS Diploma or GED required

Bachelor's degree preferred

Tools

MS Excel

Job description

Customer Service Supervisor, Nursing Non-Clinical - Accredo - Remote (Finance)

We are currently seeking a Customer Service Supervisor for a non-clinical role. The supervisor leads the customer service team focused on scheduling and supporting Accredo patients requiring home nursing support. Responsibilities include providing guidance on policies, workflows, and training, monitoring work, and ensuring visits are scheduled and completed efficiently.

*Candidate must work EST business hours*

Responsibilities:

1. Lead the customer service team within the nursing department, including administrative, operative, and technical staff.
2. Supervise daily activities of representatives handling customer/member inquiries and issues.
3. Guide policies, procedures, workflows, and training needs.
4. Monitor metrics, productivity, and accuracy according to standards.
5. Manage a large team of direct reports in a process or transactional environment.
6. Coordinate schedules and workflow.
7. Ensure team completes assignments and routines.
8. Oversee hiring, onboarding, training, coaching, and performance evaluations.
9. Handle escalations from patients and nursing team as needed.

Qualifications:

1. HS Diploma or GED required; Bachelor's degree preferred.
2. 3+ years of leadership experience.
3. Experience managing virtual teams.
4. 2+ years coaching and developing team members.
5. Change management experience.
6. Proficiency in MS Office, especially Excel.
7. Ability to thrive in a fast-paced environment.

Note: If working remotely, internet connection must be via cable broadband or fiber optic with speeds of at least 10Mbps download and 5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, develops pharmacy, care, and benefit solutions to improve health outcomes. We innovate to make illness prevention and treatment more accessible. Join us in making a difference.

We are an equal opportunity employer and consider all qualified applicants without regard to race, color, age, disability, sex, or other protected characteristics.

For reasonable accommodation requests, email: [e-mail]. Please note, do not email for application updates or resumes.

The Cigna Group maintains a tobacco-free policy where legally permissible, and may not hire tobacco/nicotine users in certain states unless participating in a smoking cessation program.