Shift Leader

Baskin Robbins; Eau Claire (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team as a Shift Leader at a leading franchise where you will enhance guest experiences and lead a team to operational excellence. This role is crucial for maintaining high standards of service and teamwork, ensuring a welcoming environment for guests. If you are passionate about leadership and customer satisfaction, we invite you to apply.

Qualifications

• Excellent verbal and written communication skills in English.
• Skills in math and financial management.

Responsibilities

• Ensure guest satisfaction and resolve issues promptly.
• Support training and development of new team members.
• Model expected behaviors and coach team members.

Skills

Communication

Math Skills

Job description

If you enjoy working in a fast-paced and challenging environment that allows you to showcase your personality and skills, becoming a Shift Leader for a Dunkin'/Baskin franchisee could be a great career move. Our team is dedicated to making our guests' day better by serving quality products with a smile and maybe a joke or two. Everyone, from our franchisee to our crew members, works together and takes pride in their work. If you're ready to join a winning, dynamic, and award-winning franchise, we welcome you to apply.

Shift Leaders are crucial in providing excellent guest experiences and ensuring satisfaction every day. They prepare products according to operational and quality standards, serve with enthusiasm in a clean environment, and work collaboratively to meet guest needs and encourage repeat visits.

Team Environment

• Communicate effectively with team members, treating others fairly and respectfully.
• Respond positively to feedback and instructions.
• Take responsibility for assigned tasks and adhere to schedules, arriving on time and prepared.

Operational Excellence for Guest Satisfaction

• Prioritize guest satisfaction, responding promptly to needs and resolving issues with urgency.
• Follow brand standards to deliver quality food and beverages.
• Maintain cleanliness and complete necessary training, supporting team development.
• Ensure safety, sanitation, and cleanliness standards are met during shifts.
• Handle guest concerns effectively and solicit feedback for continuous improvement.
• Model expected behaviors and coach team members on hospitality standards.

Builds Team Talent

• Treat all team members with fairness and respect.
• Support the training and development of new team members.
• Acknowledge team contributions and hold members accountable for performance.
• Provide coaching to improve performance and communicate goals clearly.
• Address staffing and performance issues with the Restaurant Manager.
• Ensure effective deployment and communication within the team.
• Arrive on time and be prepared to perform all assigned tasks with excellence.
• Respond positively to coaching and maintain focus on guest satisfaction.

Qualifications

• Excellent verbal and written communication skills in English.
• Skills in math and financial management.
• Experience in restaurant, retail, or supervisory roles.
• Minimum age of 18 years.

Note: Many Dunkin' restaurants are independently owned and operated by franchisees, who are responsible for employment decisions. The terms "Company," "Dunkin'," "we," "our," or "us" refer to the specific franchise entity. Employment questions should be directed to the franchisee.