Shift Leader

Summerwood Corporation; Denton (MD); On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

Medical, dental and 401k benefits after 30 hours

Paid time off for 32 hours weekly

Bonus potential up to $1.00 per hour

Job summary

Summerwood Corporation in Denton, Maryland, is seeking a dedicated Shift Manager to ensure customer satisfaction and operational excellence. Responsibilities include driving service standards, managing cash procedures, and overseeing crew training.

The ideal candidate will have experience in customer service and inventory management, fostering a positive environment while maintaining product quality. This position offers access to medical, dental, and 401k benefits after 30 hours weekly.

Qualifications

• Proven ability to maintain customer satisfaction and product quality.
• Experience in cash handling and financial procedures.
• Strong understanding of inventory management.

Responsibilities

• Drive excellence in customer service and maintain product quality standards.
• Conduct daily inventory and ensure cash procedures are followed.
• Provide ongoing coaching and feedback to crew members.

Job description

Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Basic Purpose and Objectives of the Position

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality and speed of service.

Financial

• Shares with the Management team day‑to‑day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.

Operations

• Conducts daily inventory, completes shift‑to‑shift food safety audit and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides hands‑on training for crew in Learning Zone.

Benefits

• 30 hours week are entitled to enroll in medical, dental and 401k benefits; 32 hours a week are entitled to PTO; 36 hours a week are entitled to short‑term disability
• Period bonus potential up to $1.00 per hour for every hour worked.