Shift Leader

Summerwood Corporation; Willow Grove (PA); On-site; USD 42,000 - 54,000; Full time

Job summary

Summerwood Corporation is seeking a Shift Manager to drive customer service excellence and uphold quality standards. You will coach hourly staff, manage daily operations, and assist with opening/closing when leadership is absent.

Key duties include monitoring inventory, ensuring fast service, and performing food safety checks. This role requires strong leadership and hands-on training within a busy restaurant setting.

Qualifications

• Minimum high school education or equivalent.
• Demonstrated ability to lead a team in a fast-paced environment.
• Knowledge of food safety standards and procedures.

Responsibilities

• Maintain fast, accurate service and uphold product quality.
• Conduct periodic food safety audits and coaching for crew.
• Oversee opening and closing procedures when management is unavailable.
• Monitor inventory, daily operations, and order fulfillment.
• Manage cash procedures and daily deposits.

Skills

Customer service

Food safety

Coaching

Inventory control

Education

High school diploma

Tools

POS systems

Inventory software

Job description

Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Basic Purpose and Objectives of the Position

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
• Conducts periodic food safety audits.
• Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.

Financial

• Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides "hands-on" training for crew in Learning Zone.