Shift Leader

Summerwood Corporation; Essex (MD); On-site; USD 1,929,000 - 3,031,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan

Paid time off (PTO)

Short-term disability

Job summary

Summerwood Corporation seeks a Shift Manager to assist management with routine administrative and operational tasks in the restaurant. You will focus on customer service excellence, adherence to standards, food safety, and supervising hourly crew.

As an hourly role, responsibilities include opening/closing in the manager's absence, coaching staff, and ensuring daily operations run smoothly. This position emphasizes hands-on leadership and operational oversight.

Qualifications

• Experience in guest service and coaching hourly staff.
• Knowledge of food safety and quality standards.
• Ability to open/close the restaurant in manager's absence.
• Strong inventory and cash handling awareness.

Responsibilities

• Maintain fast, accurate service and guest satisfaction.
• Support management with daily operations and training.
• Conduct daily inventory and ensure readiness of facilities.
• Lead opening/closing tasks when managers unavailable.
• Provide hands-on coaching to crew.

Skills

Customer service

Coaching

Food safety

Inventory management

Cash handling

Job description

Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) Is An Hourly Position That Serves To Assist Management In Routine Administrative And Operational Tasks Within The Restaurant. Focal Points Include

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
• Conducts periodic food safety audits.
• Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.

Financial

• Shares with the Management team day‑to‑day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides “hands‑on” training for crew in Learning Zone.

Benefits

• 30‑hour week are entitled to enroll in medical, dental and 401k benefits; 32‑hour week are entitled to PTO; 36‑hour week are entitled to short‑term disability.
• Period bonus potential up to $1.00 per hour for every hour worked.